AR Analyst

Everfox•Herndon, VA

1d•Hybrid

About The Position

Everfox, formerly Forcepoint Federal, is a trailblazer in the cybersecurity solutions sector, renowned for our cutting-edge products and dynamic work culture. We specialize in providing innovative software solutions that empower businesses to optimize their operations and drive growth. At Everfox, we believe in fostering a collaborative environment where motivated individuals can excel and contribute to our mission to protect our global customers against the most complex cyber challenges through innovative, high-assurance solutions that empower them to operate in an ever-changing cyber landscape. Our innovative approach and dedication to employee growth make Everfox an exciting place to work and advance your career!

Requirements

2–4 years of experience in Accounts Receivable or Order-to-Cash functions.
Experience working with federal/government customers preferred.
Demonstrated experience identifying issues and driving process improvements within AR or billing workflows.
Oracle Fusion ERP
Salesforce
Customer billing portals
Strong analytical and problem-solving skills with the ability to perform root cause analysis.
Process-oriented mindset with a focus on continuous improvement and operational efficiency.
Solid understanding of Order-to-Cash processes and their impact on financial reporting.
Proficiency in Excel and Microsoft Office tools.
Strong communication skills, with the ability to clearly articulate issues and recommendations.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proactive approach to customer engagement and issue resolution.
Ability to work independently while collaborating effectively across functions.

Responsibilities

Manage invoice processing for assigned customers, ensuring accuracy, completeness, and timeliness.
Monitor billing outputs to identify discrepancies and proactively resolve issues impacting invoicing and cash collection.
Perform cash application and reconcile customer accounts, including investigation and resolution of unapplied or misapplied cash.
Prepare and distribute customer statements of account.
Execute collections activities, including follow-up on overdue balances and escalation as needed.
Support credit evaluations, including analysis of customer risk and credit limit recommendations.
Investigate billing, cash application, and collection issues to determine root cause, not just symptoms.
Identify recurring errors or breakdowns in upstream or downstream processes (e.g., order entry, contract setup, billing configuration).
Partner cross-functionally (Sales Ops, Order Processing, Contracts, FP&A) to resolve disputes and prevent recurrence.
Analyze AR and billing workflows to identify inefficiencies, control gaps, and automation opportunities.
Recommend and support implementation of process improvements to enhance accuracy, reduce cycle times, and improve customer experience.
Document processes and contribute to SOP development and updates to ensure consistency and audit readiness.
Support adherence to internal controls and policies, including proper documentation and approval requirements.
Assist in cash forecasting by providing insights into expected collections and risks.
Provide support for internal and external audit requests, ensuring documentation is complete and defensible.
Support month-end and quarter-end close activities, including reconciliation and issue resolution.