AR Business Analyst

FleetPride•Irving, TX

18h•Onsite

About The Position

FleetPride is seeking a highly motivated and analytically driven Accounts Receivable Business Analyst to support the AR Shared Services organization. This role will serve as a critical link between customers, Sales, Customer Service, and Finance, helping to drive resolution of billing issues, improve cash flow, and enhance the overall customer experience. The ideal candidate brings a strong blend of analytical capability, business acumen, and interpersonal effectiveness. This individual will play a key role in analyzing accounts receivable trends, identifying root causes of disputes or delays, and partnering cross-functionally to drive timely resolution. This position requires a confident communicator who can effectively engage with external customer stakeholders as well as internal teams, while leveraging data and reporting to influence outcomes and improve processes.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or related field required
3–5+ years of experience in accounts receivable, finance, or business analysis roles
Experience in high-volume AR or shared services environments
Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) required
Experience with SQL queries and reporting preferred
Experience working with ERP systems and AR/billing platforms preferred
Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plus
Strong analytical and problem-solving skills with attention to detail
Confident communicator with strong interpersonal skills and ability to influence stakeholders
Ability to manage multiple priorities and work effectively in a fast-paced environment
Customer-focused mindset with a commitment to service excellence
Ability to translate data into meaningful insights and actionable recommendations
Self-starter with a proactive approach to identifying and resolving issues

Nice To Haves

Experience with SQL queries and reporting
Experience working with ERP systems and AR/billing platforms
Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plus

Responsibilities

Analyze customer accounts to identify trends in past due balances, disputes, deductions, and payment behaviors
Investigate and resolve complex billing and payment discrepancies in partnership with internal and external stakeholders
Proactively identify root causes of recurring issues and drive sustainable resolution
Support collections efforts by providing insights and analysis to prioritize actions and improve cash flow
Serve as a primary point of contact for key customer accounts, building strong, professional relationships
Partner closely with Sales, Customer Service, and Finance Shared Services teams to resolve billing and account issues
Communicate effectively with customers to address inquiries, clarify discrepancies, and ensure timely resolution
Act as a liaison between customer procurement platforms and internal systems to ensure alignment and accuracy
Utilize Excel and other tools to analyze large data sets and translate findings into actionable insights
Monitor key metrics such as DSO, aging trends, dispute volumes, and resolution timelines
Support leadership with ad hoc reporting and analysis to inform decision-making
Identify opportunities to improve AR processes, reduce manual effort, and enhance data accuracy
Partner with AR leadership to implement process improvements and standardization initiatives
Support system enhancements and participate in testing and validation of AR-related changes
Assist in documenting processes and developing best practices across the AR function
Develop working knowledge of AR systems and customer billing platforms (e.g., Billtrust, Coupa, Ariba, OBS)
Support issue resolution related to invoice submission, data discrepancies, and system integrations
Collaborate with IT and internal teams to troubleshoot and resolve system-related challenges