Aquatic Supervisor

Mecklenburg County•Charlotte, NC

2d•Onsite

About The Position

Mecklenburg County Park & Recreation is hiring an Aquatic Supervisor at Ray’s Splash Planet in downtown Charlotte, North Carolina. The full-time position supervises approximately 30–40 lifeguards and other aquatic personnel, including scheduling, training, and recruiting. The supervisor oversees pool operations, pool and locker room facilities, swim groups, safety and incident reports, pool safety supplies, and equipment inventory. The role also assists with and oversees aquatic programming, including swim lessons, swim teams, and special events. The schedule is flexible and includes mornings or daytime, evenings, and weekends on a rotating basis. The incumbent may also serve as Manager on Duty. The facility receives more than 100,000 visitors annually and generates $800,000 in annual revenue. The position develops and implements recreation plans and activities; supervises staff; coordinates programs and events; maintains customer service and safety standards; and oversees purchasing and maintenance of pool equipment and supplies. The role also works with the County Health Department to ensure compliance and helps ensure pools are chemically balanced and OSHA criteria are met. A bachelor’s degree and relevant experience are required, with a combination of relevant education and experience accepted. Applicants need at least three years of experience managing aquatic programs, including cash management, and recreation experience, plus one year of supervisory experience. Required credentials include a valid North Carolina or South Carolina driver’s license and County Driving Privileges, First Aid and CPR/AED, CPR for the Professional Rescuer, Lifeguard Certification, and Bloodborne Pathogen training. The employee must be able to obtain Lifeguard Instructor certification within six months of hire and have general knowledge of applicable computer programs, including Microsoft Office Suite.

Requirements

At least three years of experience managing aquatic programs, including cash management, and recreation experience.
At least one year of supervisory experience.
Bachelor’s degree; a combination of relevant experience and relevant education is accepted.
Valid North Carolina or South Carolina driver’s license and County Driving Privileges.
First Aid and CPR/AED certification.
CPR for the Professional Rescuer certification.
Lifeguard Certification.
Bloodborne Pathogen training.
Ability to obtain Lifeguard Instructor certification within six months of hire.
General knowledge of applicable computer programs, including Microsoft Office Suite.
Knowledge of supervisory principles, approved water rescue methods and specific medical first aid techniques, public safety and security, and customer and personal service.
Skills in swimming, lifesaving and medical aid, speaking and active listening, judgment and decision-making, and service orientation.
Abilities including applied learning, building trust, communication, customer focus, initiating action, leadership, managing conflict, safety awareness, work standards, decision-making, delegating responsibility, developing others, facilitating change, and planning and organizing.

Nice To Haves

Experience managing aquatic staff.
Starfish Aquatic Institute certifications.
Certified Pool Operator (CPO) certification.

Responsibilities

Develop and implement recreation management plans, including scheduling and marketing; provide leisure activities, promotions, and rentals; evaluate events; create program and event ideas; and open or close the aquatic facility.
Provide customer service, answer customer inquiries and comments, and evaluate customer service effectiveness.
Supervise and evaluate assigned staff; address employee concerns; direct, counsel, and discipline staff; train employees; advertise vacancies; interview candidates; prepare employee goals and tasks; approve schedules; and complete payroll.
Conduct site inspections and ensure compliance with rules, safety policies, equipment inspection requirements, and related regulations; work with the County Health Department on compliance.
Generate and increase program and event revenue, attendance, and sponsorship; promote programs; obtain sponsorships; prepare promotional videos; and coordinate media partnerships.
Schedule recreational and aquatic programs, leagues, lessons, and special events.
Prepare or review communications, memos, letters, invitations, emails, and executive summaries.
Purchase program supplies and uniforms, prepare purchase requisitions, ensure equipment is in good working order, and schedule and oversee routine and special equipment maintenance.
Schedule regular pool equipment maintenance and coordinate outside vendor maintenance work.
Ensure pools are chemically balanced.
Ensure the safety of patrons and staff in and around pools and ensure OSHA criteria are met for maintenance, MSDS, chemicals, and handling.
Supervise approximately 30–40 lifeguards and other aquatic personnel, including scheduling, training, and recruiting.
Oversee pool and locker room facilities, swim groups, safety and incident reports, safety supplies, and pool equipment inventory.
Assist with and oversee aquatic programming, including swim lessons, swim teams, and special events.
Work a rotating flexible schedule that includes mornings or daytime, evenings, and weekends, and occasionally serve as Manager on Duty.

Benefits

Medical, dental, vision, life, short-term disability, long-term disability, accident, cancer, critical illness, medical bridge, and pet insurance.
Dependent care, healthcare, and commuter flexible spending accounts, and a health savings account.
Paid holidays, vacation, and sick days.
Near-site clinics for preventive care and illnesses.
Employee discount program for retail, dining, shopping, travel, tickets, and more.
Employee assistance program, including financial and legal counseling.
Access to Mecklenburg County fitness and aquatic facilities.
Paid family leave.
Tuition reimbursement.
5% employer match on retirement savings plan contributions.
Defined benefit retirement plan.