APS Program Administrator

Texas Health & Human Services Commission • Abilene, TX

5d • $7,015 - $11,865 • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) Adult Protective Services (APS) Program Administrator administers the daily operations of the district’s investigations and client services programs and supervises district staff. The position is selected by and reports to the APS District Director, and works under minimal supervision with extensive latitude for initiative and independent judgment.

The administrator provides leadership and technical guidance on APS policies and procedures; oversees compliance, program performance, case investigations, client services, workflow, productivity, and continuous improvement; and identifies district trends and issues. The role oversees program analyses, audits, studies, reports, corrective measures, and case evaluations, and provides guidance on sensitive, complex, or high-profile cases. It also manages staff hiring, assignments, scheduling, performance management, development, time and leave responsibilities, and district vacancies.

Additional duties include managing consumer complaints with the DFPS Office of Consumer Relations, handling program confidentiality concerns, developing and monitoring budget requests and expenditures, and representing APS with internal and external stakeholders and at meetings, hearings, workgroups, conferences, committees, and panels. The position is based at one of the listed Texas locations, is not eligible for telework, and requires travel of up to 35%.

Requirements

• High school graduation or equivalent.
• Graduation from an accredited four-year college or university.
• Five years of full-time management experience in protective, regulatory, or administrative services, or in consultative, supervisory, managerial, social service, professional, or technical work involving analysis of administrative work problems and interpretation of complex written material, or planning, organizing, and coordinating support services or program operations involving a wide range of demands and interpretation of complex written material, or experience with the Texas Department of Family and Protective Services.
• In-depth knowledge of investigations and safety principles and techniques, including policy and procedure.
• Knowledge of program planning and implementation.
• Knowledge of agency policies, procedures, and regulations.
• Skill in establishing and maintaining effective working relationships.
• Effective verbal and written communication skills.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prepare clear and concise reports.
• Ability to develop and analyze special projects.
• Ability to supervise the work of others.
• Ability to travel locally, within the regions, and to the State Office.
• Selected applicants must pass a background check and, if applicable, a driver’s record check.
• Staff must be familiar with WCAG 2.1 AA and Section 508 accessibility standards for creating accessible electronic information resources.
• State employees must complete related critical-infrastructure security training and follow agency cybersecurity and communications-system usage policies.

Nice To Haves

• A graduate degree may substitute for required experience, up to a maximum of two years.

Responsibilities

• Administer daily operations and activities of the district’s APS investigations and client services programs.
• Plan, implement, and oversee district compliance with APS policies and procedures and applicable state and federal laws, rules, regulations, guidelines, and policies.
• Provide leadership, strategic direction, technical guidance, and subject matter expertise regarding APS program operations, policies, procedures, and performance measures.
• Collaborate with district and APS leadership to establish and implement policies and procedures, including those supporting legislative reporting requirements and program performance.
• Compile and analyze APS performance, service, and operational information affecting the district.
• Oversee workflow and productivity measures, program analyses, audits, studies, and evaluations of policies, processes, and client service activities.
• Prepare and oversee reports communicating analysis results and recommendations for program or process improvements.
• Develop process-improvement techniques, case-management strategies, and corrective measures; establish reporting requirements and monitor performance measures and program objectives.
• Provide policy interpretations, technical assistance, and guidance to district management and staff and in response to inquiries.
• Research and recommend innovative solutions to improve efficiency and consistency, monitor project progress, and report project status.
• Make presentations and provide APS program information to agency leadership, community partners, stakeholders, other government agencies, and organizations.
• Hire, supervise, guide, and develop district staff; assign work, set expectations and goals, conduct performance evaluations, and oversee training and employee development plans.
• Manage employee time and leave responsibilities and other related human-resources activities.
• Collaborate with the DFPS Office of Consumer Relations to investigate and resolve consumer complaints and concerns and implement corrective measures as needed.
• Oversee program policies, procedures, timeframes, confidentiality matters, and guidance for sensitive, complex, or high-profile APS cases.
• Develop and evaluate district APS budget requests, monitor expenditures, and collaborate with district and state office leadership on budget issues.
• Serve as an APS liaison, representative, and subject matter expert to internal and external entities, stakeholders, and legislative representatives.
• Represent APS at meetings, hearings, workgroups, conferences, committees, and panels as needed.
• Perform other duties as assigned.

Benefits

• 100% paid health insurance for the employee and 50% paid coverage for eligible family members.
• Retirement plans providing lifetime monthly payments after five years of state service, with additional 401(k) and 457 savings plans available.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts on gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager