Aps Investigator

Arizona Department of Administration•Casa Grande, AZ

1d•Onsite

About The Position

The Arizona Department of Economic Security’s Division of Aging and Adult Services is seeking an experienced professional to investigate complex cases involving vulnerable, elderly, or incapacitated adults age 18 or older who are alleged to have experienced abuse, neglect, or exploitation. The investigator provides direct and indirect assistance, assesses client needs, determines whether services are needed, and coordinates appropriate support. The work includes extensive travel and must be completed within required time frames. The position also involves preparing and maintaining detailed case documentation; consulting policy and procedures to ensure compliance with applicable laws and regulations; collaborating with clients, providers, and community resources; and supporting other team members through task assignment, training, and guidance. Investigators may review complex financial and medical records, refer clients for guardianship or conservatorship, facilitate in-home services or out-of-home placement, and provide testimony in court-related matters.

Requirements

Knowledge of federal and state statutes, DES/DAAS regulations, policies, and procedures related to reporting vulnerable adult maltreatment.
Knowledge of case investigation and social work practices and principles, including aging and elder rights, psychological abuse, perpetrator characteristics, and adult maltreatment.
Knowledge of physical and behavioral indicators of neglect and abuse involving adults with mental disabilities, serious mental illness, or frailty associated with aging.
Knowledge of HIPAA.
Knowledge of appropriate interventions for behavioral, developmental, and psychological symptoms.
Knowledge of statewide community resources and the judicial system as it relates to appointing guardians or conservators.
Oral and written communication, active listening, time management, organization, accurate data entry, critical thinking, interviewing, and conflict-resolution skills.
Ability to use computer software such as Excel, Word, Google Suite, and automated client-file systems.
Ability to handle callers and clients professionally, calmly, and discreetly while eliciting information efficiently.
Ability to assess, prioritize, and process reports quickly; write clear, concise, accurate reports; and deal effectively with irate or hostile customers or reporters.
Meet required background and registry checks and successfully complete E-Verify.
Have a valid, unrestricted Level One fingerprint clearance card before starting employment.
If driving on state business, maintain a current, valid, appropriate driver's license, complete required training and record checks, maintain an acceptable driving record, and carry required liability insurance when using a personally owned vehicle.

Nice To Haves

Bachelor’s or master’s degree in Social Work, Criminal Justice, Rehabilitation, Healthcare, or a closely related field.
One year of experience providing professional case management or investigation services, including intake, needs assessment, service planning, monitoring, and evaluation.

Responsibilities

Investigate and assess complex cases involving vulnerable or incapacitated adults alleged to be abused, neglected, or exploited.
Provide direct and indirect case-related assistance, including extensive travel within required time frames.
Determine whether services should be provided.
Prepare progress notes, case plans, risk assessments, safety assessments, and closure summaries.
Maintain accurate and timely case files.
Provide information or in-service training to community agencies and the public.
Refer clients for possible guardianship or conservatorship to the Public Fiduciary or other appropriate entities.
Provide testimony for case-related court appearances.
Facilitate appropriate in-home services and out-of-home placement.
Collaborate with clients, service providers, and community resources to deliver appropriate assistance.
Assign tasks to team members as needed and provide on-the-job training and guidance to new staff.
Request, obtain, review, and analyze complex financial and medical documents, including psychological evaluations.
Meet with the Unit Supervisor to review cases and ensure compliance and that client needs are met.
Contact clients in a timely manner and interview people who may have knowledge of the situation.
Consult the APS Policy and Procedures Manual to ensure actions comply with laws and regulations.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Up to 12 weeks per year of paid parental leave for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.