APS INVESTIGATOR

Arizona Department of Administration•Flagstaff, AZ

3d•$22 - $23•Onsite

About The Position

The Arizona Department of Economic Security, Division of Aging and Adult Services, is seeking an experienced and motivated Adult Protective Services Investigator. The position performs senior-level case investigation activities and provides direct and indirect assistance to vulnerable, elderly, and/or incapacitated adults age 18 or older who are alleged to have been abused, neglected, or exploited. The role is based at 1701 North 4th Street, Flagstaff, Arizona, and involves extensive travel to investigate cases and assist clients.

Requirements

Knowledge of federal and state statutes and DES/DAAS regulations, policies, and procedures related to reporting vulnerable adult maltreatment.
Knowledge of case investigation and social work practices and principles, including aging and elder rights, psychological abuse, perpetrator characteristics, and adult maltreatment.
Knowledge of physical and behavioral indicators of neglect and abuse involving adults with mental disabilities, serious mental illness, and frail elderly adults.
Knowledge of HIPAA.
Knowledge of appropriate interventions for behavioral, developmental, and psychological symptoms.
Knowledge of statewide community resources and the judicial system as it relates to guardian or conservator appointments.
Oral and written communication, active listening, time management, organizational, data-entry, critical-thinking, interviewing, and conflict-resolution skills.
Ability to use computer software such as Excel, Word, Google Suite, and automated client files.
Ability to handle callers and clients professionally, calmly, efficiently, and discreetly; quickly assess, prioritize, and process reports; write clear, concise, accurate reports; and effectively deal with irate or hostile customers or reporters.
Subject to searches of the Child Protective Services Central Registry and Adult Protective Services Registry.
Must have a valid, unrestricted Arizona Level One fingerprint clearance card before starting employment.
Must successfully complete E-Verify and pass background and reference checks.
If driving on State business, must have and retain a current, valid, class-appropriate driver’s license, complete required training, pass required driver-record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle for State business must maintain required liability insurance.

Nice To Haves

Bachelor’s or master’s degree in Social Work, Criminal Justice, Rehabilitation, Healthcare, or a closely related field; or one year of experience providing professional case management or investigation services, including intake, needs assessment, service planning, and monitoring and evaluation.

Responsibilities

Investigate, assess, evaluate, and arrange appropriate services for complex cases involving vulnerable and incapacitated adults age 18 or older who are alleged to have been abused, neglected, or exploited.
Perform case investigation activities and provide direct and indirect assistance, including extensive travel within required time frames.
Determine whether services need to be provided.
Write comprehensive progress notes, case plans, risk assessments, safety assessments, and closure summaries.
Maintain accurate and timely case files.
Provide information and in-service support to community agencies and the general public.
Refer clients for possible guardianship and/or conservatorship to the Public Fiduciary or other entities as required.
Provide testimony for case-related court appearances.
Facilitate appropriate in-home services and out-of-home placement.
Collaborate with clients, providers, and community resources to deliver appropriate assistance.
Assign tasks to other team members and provide on-the-job training and guidance to new staff.
Request, obtain, review, and analyze complex financial and medical documents, including psychological evaluations.
Meet and review cases regularly with the Unit Supervisor to ensure compliance and that client needs have been met.
Contact clients in a timely manner.
Interview subjects who may have knowledge of the situation.
Consult the APS Policy and Procedures Manual to ensure actions comply with laws and regulations.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System participation and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities