Aps Investigator

Arizona Department of Administration•Flagstaff, AZ

1d•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Aging and Adult Services (DAAS), is seeking an experienced professional to investigate reports involving vulnerable, elderly, or incapacitated adults age 18 or older who are alleged to have experienced abuse, neglect, or exploitation. The role performs senior-level case investigation activities and provides direct and indirect assistance, including assessment, evaluation, and arranging appropriate services for complex cases. The position is based at 1701 North 4th Street, Flagstaff, Arizona, and requires extensive travel to conduct case-related work within required time frames. The investigator works with clients, service providers, community resources, and other team members; maintains compliant and accurate case documentation; and may support new staff through task assignments, training, and guidance. The position also involves reviewing complex financial and medical records, including psychological evaluations, consulting applicable policy and law, and providing testimony in case-related court appearances.

Requirements

Knowledge of federal and state statutes and DES/DAAS regulations, policies, and procedures related to reporting vulnerable adult maltreatment.
Knowledge of case investigation and social work practices and principles, including aging and elder rights, psychological abuse, perpetrator characteristics, and adult maltreatment.
Knowledge of physical and behavioral indicators of neglect and abuse involving adults with mental disabilities, serious mental illness, or frailty associated with old age.
Knowledge of HIPAA.
Knowledge of appropriate interventions for behavioral, developmental, and psychological symptoms.
Knowledge of statewide community resources and the judicial system as it relates to appointing a guardian or conservator.
Oral and written communication, active listening, time management, organization, accurate data entry, critical thinking, interviewing, and conflict-resolution skills.
Ability to use computer software such as Excel, Word, Google Suite, and automated client-file systems.
Ability to handle callers and clients professionally and calmly, elicit information efficiently and discreetly, quickly assess and prioritize reports, write clear and accurate reports, and deal effectively with irate or hostile customers or reporters.
Subject to searches of the Child Protective Services Central Registry and Adult Protective Services Registry.
Must have a valid, unrestricted Level One fingerprint clearance card before employment.
Must successfully complete E-Verify and background and reference checks.
If driving or using a vehicle for State business, must possess and retain a current, valid, appropriate driver's license, pass required driving-record checks, complete required driver training, and maintain acceptable driving records. Employees using a personally owned vehicle for State business must maintain required liability insurance.

Nice To Haves

Bachelor’s or master’s degree in Social Work, Criminal Justice, Rehabilitation, Healthcare, or a closely related field.
One year of experience providing professional case management or investigation services, including intake, needs assessment, service planning, and monitoring and evaluation.

Responsibilities

Investigate, assess, evaluate, and provide or arrange appropriate services for complex cases involving vulnerable or incapacitated adults alleged to be abused, neglected, or exploited.
Conduct case investigation activities and provide direct and indirect assistance, including extensive travel within required time frames.
Determine whether services need to be provided.
Write progress notes, case plans, risk assessments, safety assessments, and closure summaries.
Maintain accurate and timely case files.
Provide information or in-service presentations to community agencies and the general public.
Refer clients for possible guardianship or conservatorship to the Public Fiduciary or other entities as required.
Provide testimony for case-related court appearances.
Facilitate appropriate in-home services and out-of-home placement.
Collaborate with clients, providers, and community resources to deliver appropriate assistance.
Assign tasks to other team members as needed and provide on-the-job training and guidance to new staff.
Request, obtain, review, and analyze complex financial and medical documents, including psychological evaluations.
Meet with the Unit Supervisor to review cases and ensure compliance and that client needs are met.
Contact clients in a timely manner.
Interview people who may have knowledge of the situation.
Consult the APS Policy and Procedures Manual to ensure actions comply with laws and regulations.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.