APS In Home Supervisor III

Texas Health & Human Services Commission • Arlington, TX

7d • $6,378 - $10,786 • Onsite

About The Position

The APS In Home Supervisor III, identified in the posting as APS Training Supervisor, works under the supervision of the District Director to implement and manage redesigned new APS worker training in the District. This senior-level role performs training, assessment, development, supervisory, and logistical work under limited supervision, with extensive latitude to exercise initiative and independent judgment.

The supervisor trains and supervises trainees and determines their competency in Case Initiation Contact Training, Initial Face-to-Face Contact Training, and other training topics, including case advancement, thorough investigation, service planning, documentation, assessment, internal and external resources, critical thinking, and time and workload management. The role ensures that trainees develop APS knowledge and skills while assisting colleagues as soon as possible. Work includes some office and telework days, but most days are spent in the field with trainees. The position is not eligible for telework and requires substantial travel; the posting lists travel of up to 30% in the position details and up to 75% in the job description and screening criteria, including overnight travel.

The position may be headquartered in any office in the District, subject to available office space. Applicants selected for hire must pass a background check and, if applicable, a driver’s record check.

Requirements

• Bachelor’s degree.
• At least three years of full-time experience working directly with APS clients in Texas.
• At least two years of experience providing performance feedback to APS staff in Texas, such as through mentoring, coaching, supervising, or training.
• Knowledge of program planning, implementation, and evaluation.
• Knowledge of agency policies, procedures, and regulations and the APS Handbook.
• Skill in establishing and maintaining effective working relationships.
• Effective verbal and written communication skills.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to prepare clear and concise reports.
• Ability to develop and analyze special projects.
• Ability to plan, assign, and evaluate or supervise the work of others.
• Ability to develop, train, and motivate staff.
• Ability to travel locally, regionally, and statewide, including overnight travel; the posting states travel may be up to 75%.

Nice To Haves

• Master’s degree.
• Experience working directly with APS clients in Texas within the past five years.
• At least two years of full-time experience as an APS Supervisor in Texas.
• Bilingual in English and Spanish.

Responsibilities

• Supervise trainees and demonstrate, observe, and evaluate their field-based activities.
• Ensure trainees demonstrate competency in Case Initiation Contact, Initial Face-to-Face Contact, and all other training topics before completing training; advance only trainees who competently perform field activities and dismiss trainees who do not progress in a timely manner.
• Coordinate with Unit Supervisors to transition trainees successfully to their new units after training.
• Promote, monitor, and ensure respect for cultural diversity.
• Use State Office templates and assessments to evaluate trainees and promptly and accurately document training activities.
• Coordinate with APS Mentors to provide peer support and professional networking, obtain cases for training, and ensure coverage of field-based training when the supervisor cannot provide it directly.
• Work with the Center for Learning and Organizational Excellence (CLOE) to ensure trainees complete required web-based and classroom training and to support operation of the Learning Management System.
• Coordinate with the District Director to meet multiple, complex, and competing training timelines and deadlines.
• Work with State Office to design, test, implement, and evaluate training assessments, templates, policies, procedures, and processes.
• Prepare management reports, analyses, and correspondence about training activities.
• Establish schedules, priorities, and standards; monitor training activities and progress toward goals.
• Coordinate with the State Office Coordinator and APS Training Supervisors statewide to improve training effectiveness and efficiency and ensure consistent implementation.
• Plan, implement, and manage assigned activities for effective and efficient program operation.
• Provide on-site coverage for other APS Training Supervisors statewide as needed.
• Work with the District Director, Program Administrators, Unit Supervisors, and Subject Matter Experts to provide APS services as needed.
• Attend work regularly in accordance with agency leave policy and perform other duties as assigned or required to maintain operations.

Benefits

• 100% paid health insurance for the employee and 50% paid for eligible family members.
• Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
• Paid vacation, holidays, and sick leave.
• Optional dental, vision, and life insurance at rates described as lower than most private plans.
• Flexible spending accounts for health and dependent care.
• Employee discounts, including on gym memberships, electronics, and entertainment.
• Potential eligibility for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior