In-Home Services Supervisor

County of Anson•Wadesboro, NC

5d•$42,203 - $73,199

About The Position

The In-Home Services Supervisor oversees Anson County’s in-home care and respite care program for eligible older adults. The role supervises in-home aides providing respite care, home management, and personal assistance, and ensures services follow state guidelines and remain within budget. The supervisor determines client eligibility and appropriate services, visits clients in their homes to evaluate needs, and hires, trains, assigns, and evaluates aides. The position also responds to complaints, discusses care needs with family members, and helps resolve problems involving aides, clients, and families. The work involves substantial time in the field and is performed independently under the supervision of the Elderly Services Director. Work is reviewed through conferences, records and reports, observation, and program accomplishments. The supervisor assesses client needs and service referrals, develops and evaluates service plans, monitors care quality, maintains records, and prepares reports. The role coordinates with community social and health agencies, refers clients to other services, contacts physicians as needed, and serves as a resource to clients, aides, and the community. It also includes staff scheduling, orientation, competency testing, in-service training, and employee performance evaluations, as well as training on program services and reporting requirements and related program duties.

Requirements

Associate degree in Human Services or Business Administration and three years of experience working with older and disabled adults, including some supervisory experience, or an equivalent combination of education and experience.
Possession of a valid North Carolina driver’s license.
Ability to perform the listed physical functions, including climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motion.
Ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and/or a negligible amount of force frequently or constantly to move objects.
Visual acuity to prepare data and reports, read extensively, and operate a computer terminal.
Thorough knowledge of older adults’ physical, psychological, financial, and environmental needs; social service organizations; current social, economic, and health problems; and older adults’ behavior and social functioning.
Ability to solve problems within the scope of responsibility; establish effective working relationships; analyze facts and exercise sound judgment; communicate complex ideas orally and in writing; and prepare clear, concise reports.

Nice To Haves

Bachelor’s degree in Human Services or Business Administration.
Two years of supervisory experience.

Responsibilities

Assess client care needs and referrals; develop, implement, and evaluate service plans.
Make home visits to assess client needs and evaluate services.
Determine client eligibility and the type and amount of services to provide.
Supervise in-home care staff and ensure quality of care.
Hire, interview, verify certifications, orient, train, assign, schedule, and evaluate aides; test aides for competency and provide in-service training.
Maintain records and files and prepare reports.
Respond to complaints and discuss needs with clients’ family members; resolve problems with aides, clients, and families.
Serve as a resource for clients, aides, and the community.
Coordinate services with community social and health agencies and refer clients to other community service agencies.
Contact clients’ physicians as needed.
Assess new referrals for adult day care and make home visits to existing clients.
Assist other agencies as needed concerning adult protective services.
Handle MIS/cost sharing, OSHA/safety, and IRIS implementation duties.
Attend workshops, seminars, and training on program services and reporting requirements.
Perform related tasks as required.