In-Home Services Supervisor

County of Anson•Wadesboro, NC

4d•Onsite

About The Position

Performs administrative and supervisory work overseeing in-home care and respite care services for eligible older adults in Anson County. The position supervises in-home aides providing respite care, home management, and other personal assistance, and ensures the program follows state guidelines and remains within budget. The role includes determining client eligibility and services, assessing needs through home visits, establishing service plans, hiring and training aides, addressing complaints, and helping aides, clients, and families resolve problems. The employee spends significant time in the field and works independently under the supervision of the Elderly Services Director. Work is reviewed through conferences, records and reports, observation, and program accomplishments.

Requirements

Associate degree in Human Services or Business Administration and three years of experience working with older and disabled adults, including some supervisory experience; or an equivalent combination of education and experience.
Possession of a valid North Carolina driver's license.
Thorough knowledge of the physical, psychological, financial, and environmental needs of older adults; social service organizations and their practices; current social, economic, and health problems; and older adults’ behavior and social functioning.
Ability to solve problems within the scope of responsibility; establish effective working relationships; analyze facts and exercise sound judgment; communicate complex ideas orally and in writing; and prepare clear, concise reports.
Ability to perform physical activities including climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motion.
Ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and/or a negligible amount of force frequently or constantly to move objects.
Visual acuity to prepare data and reports, read extensively, and operate a computer terminal.

Nice To Haves

Bachelor’s degree in Human Services or Business Administration.
Two years of supervisory experience.

Responsibilities

Assess client needs and eligibility, develop, implement, and evaluate service plans, and determine the amount and type of services to provide.
Make home visits to assess needs, including assessing new referrals for adult day care and the needs of existing clients.
Supervise home care staff and ensure quality of care; interview applicants, verify certifications, provide orientation and in-service training, schedule aides, and evaluate employee performance and aide competency.
Maintain client records and files and prepare reports.
Serve as a resource for clients, aides, and the community; respond to complaints and discuss needs with family members.
Coordinate services with social and health agencies and refer clients to community services such as Meals on Wheels and Medicaid.
Contact clients’ physicians as needed.
Help other agencies as needed concerning adult protective services, MIS/cost sharing, OSHA/safety, and IRIS implementation.
Attend workshops, seminars, and training on program services and reporting requirements.
Ensure adherence to state policies, procedures, regulations, and program requirements, and operate within budget.
Perform related tasks as required.