Appraisal Project Manager

ATS FAMILY•Metairie, LA

1d•$65,000 - $80,000

About The Position

U.S. Forensic, LLC, part of the Applied Technical Services family of companies, provides forensic evaluations, reporting, and expert witness testimony to commercial and industrial clients. The organization’s capabilities include accident reconstruction; structural, mechanical, and electrical engineering; fire origin and cause; and environmental services. ATS provides testing, inspection, certification, and compliance services across multiple industries and has nearly 2,100 team members across more than 95 U.S. locations. The Insurance Property Appraiser Project Manager serves as a liaison between the appraisal team and clients. The role dispatches new assignments, manages project cycle times, communicates file status, oversees field appraisers, and maintains accurate file updates. The Project Manager is accountable for meeting service level agreements and supporting client confidence in the company’s brand and work quality. The position may be based remotely or at a U.S. Forensic office.

Requirements

High school diploma or GED.
Strong organizational, documentation, and communication skills.
Ability to remain calm, focused, and effective in a fast-paced environment.
High attention to detail and commitment to accurate, thorough file documentation.
Ability to collaborate and share job-management responsibilities within a team environment.
Growth mindset and willingness to suggest improvements and foster open communication.
Proficiency with Microsoft Office, web browsers, and PDF tools, and ability to quickly learn internal systems.
Must qualify as a U.S. Person under applicable U.S. export control requirements.

Nice To Haves

Insurance claims experience.
Familiarity with Xactimate and Xactanalysis.

Responsibilities

Enter and verify new assignments and proactively manage projects, including cycle times.
Maintain detailed documentation and regularly update file statuses.
Communicate project status to clients and provide proactive updates.
Assign, manage, and monitor field appraisal teams.
Collaborate with the Quality Assurance team to ensure a high-caliber end product.
Provide customer service by phone and email, assess client needs, and deliver appropriate solutions.
Maintain consistent communication with field teams.
Answer incoming calls and respond to emails in a timely, professional manner.
Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations.
Process invoices in accordance with contractual requirements and maintain proper documentation.
Provide feedback on operational issues and inefficiencies to support process improvements.
Assist with additional duties as needed.