Appointments - Rental

Asbury Automotive Group • Tysons, VA

3d • Onsite

About The Position

Effectively assists customers with rentals directly from the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic computer literacy skills, ability to learn/understand dealership management software.
• Intermediate computer literacy skills, ability to learn/understand dealership management software.
• Ability to use a keyboard and mouse.
• Ability to look at various computer screens for 50% or more of day.

Responsibilities

• Greets customers at the counter in a pleasant and professional manner.
• Verifies insurance coverage for all customers.
• Addresses customer inquiries about the availability and cost of vehicles.
• Makes reservations and explains the terms of the rental agreement.
• Completes paperwork with the customer and collects payment.
• Computes customer bills. Makes changes and issues receipts to customers.
• Reconciles cash drawer daily.
• Show customers their vehicle and point out any damages, scrapes, or special features.
• Check mileage and inspect for damage when vehicles are returned.
• Works with department managers to keep abreast of new products, their features, and any changes in price.
• Answers customer questions about vehicles, or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Follows up with different Accounts Receivable items for payment.
• Reconciles the fleet daily.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Performs other duties as assigned.
• Attendance Clock in and Clock out.

Benefits

• Paid holidays & paid time off
• Weekly Pay
• Paid training
• Stock Awards(select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED