Appointments BDC Stevinson Toyota West
About The Position
Stevinson Toyota West is seeking an Appointment BDC Service to join their team. Previous dealership experience is helpful. Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
Requirements
- Excellent guest service skills and motivation to be successful.
- High volume incoming and outgoing calls, ranging from 50+ calls per day.
- Advanced computer & phone skills.
- Minimum typing 35-40 words per minute at minimum.
- Must be at least eighteen years of age.
- Must be able to pass pre-employment screens (background and drug test).
Nice To Haves
- Previous dealership experience is helpful.
- Experience using customer tracking systems to track calls and appointments preferred.
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
- Appointment setting experience a plus.
- Able to multi-task in a fast paced environment.
- Various language proficiency is always a plus.
- Team player.
Responsibilities
- Manage large amounts of inbound/outbound calls and emails in a timely manner.
- Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
- Must be able and willing to receive a high amount of inbound calls.
- Partner with the service department to schedule vehicle service appointments.
- Greet guests and provide information on shuttle schedule if needed.
- Contact and communicate with guests to identify automotive service needs.
- Follow all dealership processes and procedures, high frequency of contact with guests.
- Thorough documentation of all contacts within the guest management system.
- Complete internet lead management service work plans on a daily basis.
- Answer all calls in a prompt, professional and courteous manner.
- Use scripts to collect all pertinent guest information and document in the system accordingly.
- Agents must adhere to Asbury phone scripts.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities.
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
