Appointments BDC Stevinson Toyota West

Asbury Automotive Group • Lakewood, CO

10d • Onsite

About The Position

Stevinson Toyota West is seeking an Appointment BDC Service to join their team. Previous dealership experience is helpful. Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Requirements

• Excellent guest service skills and motivation to be successful.
• Advanced computer & phone skills.
• Minimum typing 35-40 words per minute at minimum.
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screens (background and drug test).

Nice To Haves

• Previous dealership experience is helpful.
• Experience using customer tracking systems to track calls and appointments preferred.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Appointment setting experience a plus.
• Able to multi-task in a fast paced environment.
• Various language proficiency is always a plus.
• Team player.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
• Must be able and willing to receive a high amount of inbound calls.
• Partner with the service department to schedule vehicle service appointments.
• Greet guests and provide information on shuttle schedule if needed.
• Contact and communicate with guests to identify automotive service needs.
• Follow all dealership processes and procedures, high frequency of contact with guests.
• Thorough documentation of all contacts within the guest management system.
• Complete internet lead management service work plans on a daily basis.
• Answer all calls in a prompt, professional and courteous manner.
• Use scripts to collect all pertinent guest information and document in the system accordingly.
• Adhere to Asbury phone scripts.
• High volume incoming and outgoing calls, ranging from 50+ calls per day.

Benefits

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed