Appointment Specialist

Albany ENT & Allergy Services P C • Albany, NY

19h • $18 - $21 • Remote

About The Position

Albany ENT & Allergy Services is seeking a motivated Appointment Specialist who is a fast learner with excellent organization and customer service skills, and the ability to multi-task in a busy environment. This fully remote position (New York State only) involves scheduling and rescheduling appointments, maintaining communication between physicians and patients, registering new patients, verifying insurance eligibility, ensuring patients provide necessary documentation, working with referring providers, answering and triaging calls, record keeping, filing, and updating electronic medical records. The role offers a consistent schedule with a mix of weekday and rotating Saturday shifts.

Requirements

• High School Diploma or equivalent
• 1-3 years of experience in a medical environment, or an equivalent combination of education and experience
• Proficient computer skills including ability to master the office’s practice management software
• Consistent professional conduct
• Meticulous attention to detail
• Critical thinking skills
• Positive attitude
• Excellent written and verbal communication skills
• Interpersonal skills with patients, staff, and other healthcare professionals
• Must reside in the greater Capital region of NYS

Responsibilities

• Scheduling and rescheduling appointments over the phone
• Maintain communication between physicians and patients
• Monitoring and distributing provider schedules as required
• Register new patients
• Verify insurance eligibility
• Ensure patients provide pre-visit documentation and referrals
• Work with referring providers to ensure appropriate care plans
• Answering and triaging calls
• Record keeping and filing
• Update and maintain accurate electronic medical records prior to patient visit

Benefits

• health insurance
• generous paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED