Full-time Service Appointment Specialist

Phillips Chevrolet of Frankfort•Frankfort, IL

8d•Onsite

About The Position

Phillips Chevrolet of Frankfort is currently looking for a Full-time Service Appointment Specialist. We are seeking a customer service oriented and personable individual to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week as well as Saturday's. Previous customer service experience required.

Requirements

VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING
Able to type and handle high volume of telephone calls simultaneously.
18 years or older
Basic computer skills
Previous customer service experience required.

Responsibilities

Ask the customer qualifying questions to uncover needs and directs calls appropriately
Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
Ensure that service consultants receive messages promptly to return customer calls immediately.
Make service appointments and assist customers over the phone with determining their service needs.
Route appointment information to the appropriate service consultant
Place outgoing appointment reminder calls to customers
Place outgoing follow-up calls to customers recently having service completed on vehicle.