Appointment Scheduling Specialist

Texas Health•Forney, TX

4d•Onsite

About The Position

The Appointment Scheduling Specialist is responsible for answering phone calls and scheduling patient appointments. This role involves conducting patient pre-certification to ensure coverage for appointments and medical care, scheduling tests, procedures, and referral appointments, and communicating with patients regarding appointments and instructions for procedures and tests. The specialist may also collect fees such as co-pays/co-insurance, gather insurance information and patient personal data, and demonstrate positive professional customer service in all patient, staff, and visitor contacts. This position performs other duties as assigned.

Requirements

High School Diploma or equivalent (Required)

Nice To Haves

2 years related experience in healthcare environment (Preferred)
Previous Customer Service experience (Strongly Preferred)

Responsibilities

Responsible for answering phone calls and scheduling patient appointments.
Conduct patient pre-certification to ensure coverage for appointments and medical care.
Schedule tests, procedures, and referral appointments.
Communicate with patients regarding appointments and instructions for procedures and tests.
May collect fees such as co-pays / co-insurance.
Gathers insurance information and patient personal data.
Demonstrates positive professional customer service in all patient, staff, and visitor contacts.
Performs other duties as assigned.