Appointment Scheduling Specialist – FW Ortho Trauma Specialists - Full-Time, Days

Texas Health Resources•Fort Worth, TX

8h•Onsite

About The Position

The Appointment Scheduling Specialist will deliver care to patients utilizing the Appointment Scheduling Specialist Process. This role is responsible for scheduling all inpatient and outpatient surgery and medical procedures, tests, and studies by the physician. The specialist will answer phone calls, schedule patient appointments, conduct patient pre-certification to ensure coverage for appointments and medical care, schedule tests, procedures, and referral appointments. They will communicate with patients regarding appointments and instructions for procedures and tests, and may collect fees such as co-pays/co-insurance, gather insurance information, and patient personal data. The role requires demonstrating positive professional customer service in all patient, staff, and visitor contacts, and performing other duties as assigned.

Requirements

High School Diploma or equivalent (required)
Requires strong customer skills.
Good communication skills.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.

Nice To Haves

2 years related experience in Healthcare environment (preferred)

Responsibilities

Delivers care to patients utilizing the Appointment Scheduling Specialist Process
Schedules all inpatient and outpatient surgery and medical procedures, tests and studies by the physician.
Responsible for answering phone calls and scheduling patient appointments, conducting patient pre-certification to ensure coverage for appointments and medical care, scheduling tests, procedures, and referral appointments.
Communicates with patients regarding appointments and instructions for procedures and tests and may collect fees such as co-pays / co-insurance, gathers insurance information and patient personal data.
Demonstrates positive professional customer service in all patient, staff, and visitor contacts, and performs other duties as assigned.