Appointment Scheduler
South Shore Health•Norwell, MA
•Hybrid
About The Position
Perform a variety of functions related to the scheduling of patient appointments; process patient requests including prescription refill requests to triage, distributing/responding to inquiries received via website and fax; additional functions as directed.
Requirements
- High school diploma or equivalent
- Previous medical office experience preferred
- Excellent verbal and written communication skills
- Excellent computer skills with knowledge of various software applications
- Knowledge of various insurance requirements
- Excellent interpersonal skills
- Ability to meet demanding deadlines and balance multiple tasks
- Detail oriented with excellent organizational and prioritization skills
- Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required
Responsibilities
- Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
- Maintains consistent compliance with quality standards
- Work collaboratively with secretaries of assigned department(s)
- Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
- Register new patients; verify personal and insurance information; update as required
- Assist with rescheduling patient appointments at the direction of the department Manager
- Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
- May be required to learn and perform all operator functions to provide support as needed or assigned
- Assists with the training of new employees upon request
- Maintain effective level of productivity at all times
- Willingly accept special assignments
- Maintain work area in a neat and orderly manner
- Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
