Appointment Scheduler
About The Position
The Appointment Scheduler is responsible for setting and resetting sales and service appointments through inbound and outbound communication with customers. This role aims to maximize efficiency for the company and its sales representatives and service technicians by scheduling appointments strategically and maintaining full calendars. The position also involves handling customer escalations, ensuring timely communication and resolution, and providing tactical support to other departments. The Appointment Scheduler is expected to live out the company's purpose, mission, and values, and provide remarkable customer experiences.
Requirements
- Knowledge of customer service principles and practices.
- Skill in operating a personal computer and programs.
- Ability to detect/recognize information in written materials and on computer screens 75-100% of the time.
- Ability to understand, speak, read, and write in English.
- Ability to perform accurate data entry.
- Ability to exert up to 10 lb. of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.
Responsibilities
- Sets and resets sales appointments through inbound and outbound communication with customers.
- Schedules appointments to maximize efficiency for the company and the sales reps.
- Saves appointments when a customer calls to cancel.
- Meets or exceeds sales lead conversion rates.
- Schedules annual maintenance and service opportunities for customers in a way that maximizes efficiency for the company and the service technicians.
- Meets or exceeds service goals and maintains full calendars for service technicians.
- Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.
- Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure.
- Provides tactical support to other departments as needed.
- Lives out the company’s purpose, mission, and values.
- Provides remarkable customer experiences.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
