Appointment Scheduler

South Shore Health•Norwell, MA

2d•$17 - $23•Hybrid

About The Position

Perform a variety of functions related to the scheduling of patient appointments; process patient requests including prescription refill requests to triage, distributing/responding to inquiries received via website and fax; additional functions as directed.

Requirements

High school diploma or equivalent
Previous medical office experience preferred
Excellent verbal and written communication skills
Excellent computer skills with knowledge of various software applications
Knowledge of various insurance requirements
Excellent interpersonal skills
Ability to meet demanding deadlines and balance multiple tasks
Detail oriented with excellent organizational and prioritization skills
Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required

Responsibilities

Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
Maintains consistent compliance with quality standards
Work collaboratively with secretaries of assigned department(s)
Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
Register new patients; verify personal and insurance information; update as required
Assist with rescheduling patient appointments at the direction of the department Manager
Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
May be required to learn and perform all operator functions to provide support as needed or assigned
Assists with the training of new employees upon request
Maintain effective level of productivity at all times
Willingly accept special assignments
Maintain work area in a neat and orderly manner
Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures