Appointment Coordinator - OpenRoad Toyota Abbotsford

OpenRoad Auto Group•Abbotsford, BC

3d•CA$18 - CA$22•Onsite

About The Position

OpenRoad Toyota Abbotsford is seeking a Full-Time Appointment Coordinator for their Service Department. This role is crucial in managing customer appointments, ensuring timely service scheduling, and maintaining customer satisfaction. The company emphasizes a forward-thinking culture, continuous improvement, and a commitment to becoming a national automotive leader in customer experience. OpenRoad is recognized as one of Canada's Best Employers and Best Managed Companies, looking for team players eager to learn, work hard, and take ownership.

Requirements

2 years of experience in customer relations.
Strong organizational and people skills.
Some knowledge of automotive equipment parts and accessories.
Good computer skills and ability to maintain records using a computerized appointment system.
Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
Ability to make sound decisions in a manner consistent with the essential job functions.
Ability to work constructively with members from all departments within the dealership.

Responsibilities

Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
Contact customers who are due for maintenance to book appointments.
Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.
Monitor incoming e-mail appointments and book as necessary.
Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
Take note of all customer comments and feedback and forward to the Service Manager.
Update customer information on file.
Report all and any customer complaints to Service Manager.
Attend meetings and training as required.
Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.