Appointment Coordinator, Communications Center

Rochester Regional Health

6d • $18 - $20 • Onsite

About The Position

As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

Requirements

• Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
• Proficiency in use of computers.
• Embraces a culture of customer-centric behavior and innovation is critical for success in this role.
• Possesses strong customer service skills and the ability to demonstrate compassion and empathy

Nice To Haves

• Two (2) years customer service experience preferred, ideally in a health care setting.
• Associates Degree Preferred
• Knowledge of medical terminology preferred.
• Strong verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred.
• Knowledge of terminology used by insurance/managed care health plans preferred.

Responsibilities

• Customer Service. Provide courteous, attentive and prompt service to all those you work with and support
• Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
• EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
• Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
• Compliance. Ensure your work is compliant with all policies and procedures

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree