Referral Coordinator, Communications Center
About The Position
Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. Serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquires, and communicates courteously throughout the delivery of care. Aims always for first call resolution. Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes.
Requirements
- Two (2) years customer service experience, preferably in a health care setting
- Proficient in use of computers
- Strong customer service skills and the ability to demonstrate compassion and empathy
- Knowledge of medical terminology
- Strong verbal and written communication skills
Nice To Haves
- Bilingual preferred
- Associates degree preferred
Responsibilities
- Customer Service. Provide courteous, attentive and prompt service to all those you work with and support
- Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
- EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
- Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
- Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.
- Compliance. Ensure your work is compliant with all policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
