Appointment Coordinator (WC/IME)

Midwest Orthopaedics at Rush • Westchester, IL

8d • Hybrid

About The Position

Midwest Orthopaedics at Rush (MOR) is a nationally recognized leader in comprehensive orthopedic services, with its Orthopedic Program at Rush University Medical Center ranked top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR comprises internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club, and DePaul University Athletics. This full-time position is based at the corporate office in Westchester, IL, and is responsible for booking appointments, entering patient data, and managing insurance information for all seven orthopedic offices. The role requires experience in Independent Medical Exams (IME) and Worker's Compensation (WC). Initial training will be conducted onsite, with the possibility of remote work after completion. The work schedule is Monday-Friday, with no weekend or holiday work.

Requirements

• Ability to operate basic office equipment such as a computer, phone, and fax machine.
• Ability to multi-task and work in a fast-paced environment.
• Attention to detail.
• Ability to communicate effectively verbally and in writing.
• Ability to work and communicate with patients, physicians, and staff at all levels of the organization.
• High school diploma or general education degree (GED)
• A minimum of one year work experience, preferably in a medical office setting.
• Experience in Worker's Compensation (WC) and Independent Medical Exams (IME), strongly preferred.

Nice To Haves

• Call center experience is a plus

Responsibilities

• Work with patients/physicians/callers in a polite and helpful manner to book appointments, enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system.
• Reschedule patient appointments when necessary and relays messages to staff.
• Follow up on patients who are missing necessary information.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Supplement office staff when requested and is receptive to additional assignments/projects as delegated by supervisor.
• Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care.
• Perform work with accuracy to minimize error correction by other staff members.
• Double check data entry to ensure the correct information has been entered into the NextGen and Athena system.
• Organize and prioritize work to make sure projects are completed in a timely and efficient manner.
• Stay abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Adapt to change in a positive and professional manner.
• Other duties as assigned.

Benefits

• Quarterly Incentives (based on meeting individual and/or group goals)
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED