Appointment Coordinator

West Shore Home Recruiting • Harrisburg, PA

22h • Onsite

About The Position

As an Appointment Coordinator, you will confirm appointments and finalize staffing of sales appointments for Design Consultants and Sales Managers. You will be responsible for issuing set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability. You will also dispatch Design Consultants to ensure all issued appointments are staffed and prepared for the consultation. This role involves calling, texting, and emailing customers to confirm appointments or clarify their project, providing a 5-star experience with proper communication etiquette, and remaining on-process for all necessary confirmation attempts as defined by your Leadership Team. Additionally, you will satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar accurately reflects Inside Sales availability.

Requirements

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas
• Minimum of 2 years in a customer service or customer facing role
• High school diploma or equivalent required

Nice To Haves

• Passion for training and providing coaching opportunities to Leadership

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED