Applications Systems & IT Consultant - IPS

University of Tennessee•Nashville, TN

About The Position

The Applications Systems & IT Consultant performs senior-level professional work as CTAS's primary IT administrator, responsible for enterprise IT administration, application support, and application maintenance and development. The position independently manages technology systems, diagnoses complex infrastructure and application issues, evaluates technical alternatives, and implements solutions to improve reliability, security, and functionality. The consultant coordinates with OIT and vendors, supports application implementations and data migrations, and provides advanced technical consultation and training to CTAS employees and county government customers throughout Tennessee. The role administers CTAS technology systems and enterprise services, including Microsoft Intune, Active Directory, Microsoft Entra ID, user accounts, access permissions, device management, servers, networks, backups, updates, and security. It provides advanced employee support, maintains technical documentation, and serves as CTAS's lead technical contact with OIT, vendors, and technology partners. The consultant is the primary administrator and lead technical support resource for the Highway Resource Management System (HRMS) and other CTAS applications. The position handles complex application, data, access, configuration, and user issues; leads application onboarding, configuration, implementation, user access, and legacy data migration; and provides support and training to employees and county government users. Travel throughout Tennessee is required as needed for implementation assistance, support, and training. The position independently maintains, tests, deploys, troubleshoots, and enhances web-based applications, including HRMS and the CTAS Data Application Suite. It analyzes and modifies application code and data structures, develops features, reports, dashboards, queries, and other tools, documents technical decisions, coordinates releases, and applies appropriate security, access control, backup, and data protection practices. The position is located in Nashville, Tennessee. The Institute for Public Service has a formal Alternative Work Arrangement program; details may be provided if a candidate progresses through recruitment. Applicants must be legally authorized to work full-time in the United States without current or future need for employment-based visa sponsorship.

Requirements

Bachelor's degree in any field.
Three to five years of professional experience in information technology, systems administration, application administration or support, application development, or a related technical role.
Experience administering and troubleshooting Microsoft Windows and Mac computers.
Experience with Microsoft Intune, Active Directory, Microsoft Entra ID, and enterprise network management.
Experience supporting servers, networks, and related technology infrastructure.
Experience administering, supporting, maintaining, or developing web-based applications.
Experience with SQL or a relational data platform.
Experience reading, troubleshooting, and modifying existing .NET and C# application code.
Advanced troubleshooting and analytical problem-solving skills, including independent diagnosis and resolution of complex technical issues.
In-depth knowledge of enterprise IT systems, networks, applications, infrastructure, and data management.
Ability to independently evaluate, maintain, and modify existing applications and supporting technology to resolve complex problems.
Strong technical consultation, customer service, and communication skills with technical and non-technical users.
Ability to independently prioritize and manage multiple enterprise systems, technical issues, projects, and competing demands.
Ability to exercise sound technical judgment, document decisions, and take ownership of complex issues through resolution.
Ability and willingness to travel throughout Tennessee as needed.
Legally authorized to work in the United States on a full-time basis without need now or in the future for employment-based visa sponsorship.

Nice To Haves

Five to seven years of professional experience in information technology, systems administration, application administration or support, application development, or a related technical role.
Experience with JavaScript, HTML, CSS, SQL Server, and Microsoft Access.
Experience with application implementation, customer onboarding, or legacy data migration.
Experience supporting applications used by multiple organizations or external customers.
Experience providing technical training or on-site customer support.
Experience supporting state or local government operations.
Knowledge of application implementation, data migration, and relational database concepts.
Ability to analyze complex business and customer needs, evaluate alternatives, and develop practical technology solutions.
Ability to develop clear technical documentation, user guides, and training materials.
Ability to provide advanced technical consultation and training to users with varying levels of technical experience.
Ability to lead technical coordination with internal staff, customers, vendors, and technology partners to resolve complex issues.

Responsibilities

Lead administration, configuration, deployment, maintenance, and troubleshooting of CTAS technology systems as the primary IT administrator and technical resource.
Administer Microsoft Intune, Active Directory, Microsoft Entra ID, user accounts, access permissions, device management, and related enterprise services.
Oversee servers, networks, backups, updates, security, and related infrastructure; diagnose complex issues and implement reliability improvements.
Provide advanced technical support to CTAS employees by phone, email, remote support, and in person, owning difficult issues through resolution.
Develop and maintain technical documentation for systems, equipment, configurations, troubleshooting, and administrative procedures.
Coordinate complex technology issues with OIT, vendors, and other technology partners as CTAS's lead technical contact.
Administer HRMS and other CTAS applications and serve as their lead technical support resource.
Analyze and resolve complex application, data, access, configuration, and user issues, identifying root causes and corrective actions.
Lead technical application onboarding, configuration, user access, implementation, and legacy data migration.
Provide application consultation, technical support, and training to CTAS employees and county government users.
Develop and maintain user documentation, training materials, and support procedures for application administration and complex issue resolution.
Travel throughout Tennessee as needed to provide implementation assistance, application support, and training.
Maintain, test, deploy, troubleshoot, and enhance existing web-based applications.
Analyze and modify existing application code and data structures to resolve complex problems and improve functionality.
Lead technical maintenance and enhancement of HRMS, the CTAS Data Application Suite, and other CTAS applications.
Design and develop application features, reports, dashboards, queries, and other tools based on organizational and customer requirements.
Evaluate application changes, document technical decisions, coordinate releases, and resolve post-deployment issues.
Apply and evaluate security, access control, backup, and data protection practices across application maintenance and development.