Applications/Systems Analyst, Pharmacy Applications

UMass Memorial Health•Worcester, MA

2d•Remote

About The Position

Responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure that technical solutions effectively align with business processes. This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Requirements

Bachelor's degree in Computer Science or related field, or equivalent work experience.
Epic/Workday/Application certification(s) or ability to achieve, as required by department.
Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
Able to effectively communicate to staff at all levels of the organization.
Strong Epic Willow application knowledge.
Experience with Epic build, configuration, testing, troubleshooting, and optimization.
Understanding of inpatient and ambulatory pharmacy workflows.
Medication inventory and dispensing workflow expertise.
Pharmacy automation and robotics experience.
Experience with healthcare interfaces and system integrations.
Strong analytical and problem-solving abilities.
Understanding of databases, data structures, and healthcare information systems.
Familiarity with healthcare interoperability standards and technologies.
Experience working with vendors and third-party technology partners.
Strong technical documentation skills.
Experience with project management, system implementations, upgrades, and optimization initiatives.
Strong understanding of change management and clinical/operational technology adoption.

Nice To Haves

Experience with enterprise platforms (EHRs/ITSM/ERPs).
Healthcare experience.
Active Epic certifications in: Willow Ambulatory, Willow Inventory, Willow Inpatient.
Candidates with all three active certifications are strongly preferred.
Candidates who possess a subset of these certifications may be considered if they demonstrate substantial hands-on Epic Willow experience and expertise in pharmacy automation and related cloud platforms, AI, machine learning, automation, and intelligent workflow technologies.
Detailed hands-on technical knowledge of one or more of the following systems, with experience across multiple platforms highly preferred: Becton Dickinson (BD) Pyxis — including configuration, dispensing workflows, inventory management, interfaces, troubleshooting, and system integration.
BD Parata Max2 — including automated dispensing, workflow configuration, inventory management, integration, troubleshooting, and operational optimization.
Omnicell — including automated dispensing technology, medication inventory, interfaces, configuration, troubleshooting, and workflow optimization.
Swisslog BoxPicker and/or Swisslog Carousel robotic pharmacy systems — including automation workflows, inventory management, system integration, troubleshooting, and operational optimization.
A candidate with deep expertise in multiple pharmacy automation platforms will be particularly valuable, especially where that experience includes integration with Epic Willow.
Experience applying modern technology to healthcare IT, including: Cloud computing and cloud-based healthcare applications.
Cloud architecture, infrastructure, security, or application integration.
Familiarity with major cloud platforms such as Microsoft Azure.
AI and machine-learning concepts and practical healthcare applications.
Generative AI and large language model (LLM) technologies.
AI-enabled workflow automation and process improvement.
Data analytics, data integration, and visualization.
Evaluation and responsible implementation of AI technologies in clinical and operational environments.
Understanding of healthcare data privacy, security, governance, and regulatory considerations associated with cloud and AI technologies.
Relevant cloud and AI certifications are highly desirable.
A background in pharmacy is strongly preferred, including experience as a: Pharmacist, Pharmacy Technician, Pharmacy automation specialist, Pharmacy informatics professional, Pharmacy systems/technology specialist.
However, a pharmacy degree or technician background is not required if the candidate possesses exceptional Epic Willow expertise, relevant certifications, pharmacy automation experience, and the technical capabilities described above.

Responsibilities

Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
Proactively identifies barriers to completing work and escalates issues as needed.
Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.
Attends product demonstrations and assess system functionality against customer requirements.
Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.
Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
Investigates and resolves issues related to application, system configuration, and security setup.
Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
Troubleshoots application components within server configurations, including system services and interface jobs.
Works with third-party vendors to install, configure, and troubleshoot vendor software.
Effectively participates in critical incident response and escalate appropriately as needed.
Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
Partners with the training team to create end-user training materials.
Actively learns and applies new skills to improve support for customers and coworkers.
Stays current with core application certifications, system development, and emerging trends in information systems technology.
Actively participates in professional development programs defined by department.
Demonstrates adaptability to dynamic responsibilities and evolving project requirements.
Must be able to work off hours as needed and participate in an on-call rotation.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
Analyze, configure, maintain, and optimize Epic Willow applications and associated pharmacy workflows.
Support and maintain Epic Willow functionality across inpatient, ambulatory, and medication inventory environments.
Participate in system implementations, upgrades, enhancements, testing, troubleshooting, and ongoing optimization.
Translate pharmacy and clinical requirements into scalable technical solutions.
Analyze complex system issues, identify root causes, and coordinate resolution across application, infrastructure, integration, and vendor teams.
Develop and maintain detailed application and technical documentation, including workflows, configuration, interfaces, support procedures, and system dependencies.
Collaborate with pharmacy operations to identify opportunities for workflow improvement, automation, standardization, and cost reduction.
Support interfaces and integrations between Epic and pharmacy automation, dispensing, inventory, robotics, and medication-management technologies.
Participate in application testing, including unit, integrated, regression, upgrade, and user-acceptance testing.
Support medication inventory, dispensing, replenishment, and automation workflows.
Partner with vendors and internal technical teams to troubleshoot and optimize pharmacy automation systems.
Participate in disaster recovery, downtime planning, system validation, and business-continuity activities.
Evaluate emerging technologies, including cloud platforms, AI, machine learning, automation, and intelligent workflow solutions, for potential application within pharmacy and healthcare IT.
Identify opportunities to leverage AI and analytics to improve pharmacy operations, inventory management, medication safety, workflow efficiency, and decision support.
Provide technical leadership and mentoring to other analysts and pharmacy technology team members as appropriate.