Applications Support Engineer - KY

Amneal•Glasgow, KY

19d

About The Position

The Applications Support Engineer provides Level 1 and Level 2 application support for critical enterprise business applications, primarily JD Edwards (JDE) ERP, RF-SMART, SOM, IQVIA applications, EDI integrations, and related business systems. The role is an operational interface among business users, IT application and infrastructure teams, external vendors, and managed service providers, working to resolve application incidents and service requests within established service levels. The position supports IT General Controls (ITGC) and SOX compliance for assigned applications, including user access controls, privileged access reviews, change management evidence, periodic access certifications, and audit support. It also manages incidents and service requests through the organization's IT Service Management (ITSM) platform, maintains support documentation, and collaborates with business and technical stakeholders on application stability, changes, upgrades, enhancements, testing, and deployments.

Requirements

3 years or more in 3–6 years of IT applications support experience, as stated in the posting.
Strong analytical and troubleshooting skills, including the ability to distinguish application, integration, infrastructure, data, and user-related issues.
Strong incident ownership and follow-through; ability to manage multiple production issues and competing priorities.
Strong written and verbal communication skills.
Ability to work effectively with business users, technical teams, vendors, and auditors.
Strong attention to documentation, compliance, and operational controls.
Customer-focused mindset and a strong sense of accountability for production application availability.

Nice To Haves

Bachelor's degree (BA/BS) in Computer Science or equivalent experience is preferred.

Responsibilities

Provide day-to-day operational support for the JD Edwards ERP environment and associated business processes.
Troubleshoot JDE application, batch job, interface, printing, security, and user-access issues; support integrations between JDE and other applications; and coordinate issues requiring deeper expertise with internal teams and external support partners.
Support RF-SMART applications and integrations used in warehouse, distribution, manufacturing, and inventory operations.
Support SOM and IQVIA applications, associated interfaces and data feeds, and user issues.
Monitor and support EDI transactions and application interfaces involving internal systems and external partners; investigate failed, delayed, duplicate, or rejected transactions and coordinate resolution.
Monitor scheduled interfaces, proactively address failures that could affect business operations, and document recurring interface issues.
Support ITGC and SOX requirements for assigned applications, including access reviews and certifications, user provisioning and termination controls, privileged-access reviews, approval checks, and change management controls.
Maintain evidence for application changes, approvals, testing, and implementation; provide documentation for audits; support remediation of control deficiencies; and maintain audit-ready application documentation.
Manage incidents and service requests in the ITSM platform, ensuring tickets include troubleshooting details, business impact, resolution information, and supporting documentation.
Identify recurring incidents and recommend problem-management or permanent-resolution opportunities; develop and maintain knowledge articles, troubleshooting guides, SOPs, and support documentation.
Participate in change management and coordinate application-related production changes; provide application support metrics and identify trends affecting stability or business operations.
Partner with business stakeholders across Finance, Supply Chain, Manufacturing, Distribution, Commercial, and other functional areas.
Coordinate with development, database, infrastructure, network, security, and integration teams, as well as vendors and managed service providers, to resolve issues.
Communicate outages, service degradation, issue status, and resolution to business and IT stakeholders.
Participate in application upgrades, enhancements, testing, deployments, and post-production support as required.