Applications Support Engineer - KY

Amneal•Glasgow, KY

20d

About The Position

The Applications Support Engineer provides Level 1 and Level 2 support for critical enterprise business applications, primarily JD Edwards (JDE) ERP, RF-SMART, SOM, IQVIA applications, EDI integrations, and related business systems. The role coordinates across business users, IT application and infrastructure teams, external vendors, and managed service providers to resolve incidents and service requests within established service levels. The role also supports IT General Controls (ITGC) and SOX compliance for assigned applications. This includes access controls and reviews, change management evidence, access certifications, audit support, and remediation tracking. The position manages incidents and service requests through the ITSM platform, documents troubleshooting and resolutions, identifies recurring issues, maintains support materials, participates in change management and production changes, and provides application support metrics. It collaborates with business and technical teams and supports application upgrades, enhancements, testing, deployments, and post-production activities as needed.

Requirements

At least 3 years of IT applications support experience; the posting also describes the experience range as 3–6 years.
Strong analytical and troubleshooting skills.
Ability to distinguish application, integration, infrastructure, data, and user-related issues.
Strong incident ownership and follow-through, including the ability to manage multiple production issues and competing priorities.
Strong written and verbal communication skills and ability to work effectively with business users, technical teams, vendors, and auditors.
Strong attention to documentation, compliance, and operational controls.
Customer-focused mindset and strong accountability for production application availability.

Nice To Haves

Bachelor's degree (BA/BS) in Computer Science or equivalent experience is preferred.

Responsibilities

Provide day-to-day operational support for JD Edwards ERP, including troubleshooting application, batch job, interface, printing, security, and user-access issues.
Support integrations between JDE and upstream or downstream applications, coordinating complex issues with internal application teams and external support partners.
Support RF-SMART applications and integrations used in warehouse, distribution, manufacturing, and inventory operations.
Support SOM and IQVIA applications, interfaces, data feeds, and user issues.
Monitor and support EDI transactions and application interfaces involving internal systems and external partners.
Investigate failed, delayed, duplicate, or rejected EDI transactions and coordinate their resolution with business teams, trading partners, application teams, and vendors.
Monitor scheduled interfaces and address failures that could affect business operations; document recurring interface issues.
Support ITGC and SOX compliance for assigned applications, including user access reviews, access certifications, provisioning and termination controls, privileged access reviews, approvals, change management controls, audit evidence, and remediation of control deficiencies.
Manage incidents and service requests through the organization's ITSM platform, ensuring tickets include troubleshooting details, business impact, resolutions, and supporting documentation.
Identify recurring incidents and recommend problem-management opportunities and permanent resolutions.
Develop and maintain knowledge articles, troubleshooting guides, standard operating procedures, and support documentation.
Participate in change management and coordinate application-related production changes.
Provide application support metrics and identify trends affecting application stability or business operations.
Partner with stakeholders across Finance, Supply Chain, Manufacturing, Distribution, Commercial, and other functional areas.
Coordinate with application development, database, infrastructure, network, security, and integration teams to resolve cross-functional incidents.
Work with third-party application vendors and managed service providers to resolve application issues.
Communicate outages, service degradation, issue status, and resolutions to business and IT stakeholders.
Participate in application upgrades, enhancements, testing, deployments, and post-production support as required.