Applications Support Analyst - Revenue Cycle

Sanford Health • Fargo, ND

7d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role primarily supports the Epic Cadence Scheduling Application. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. They promote and participate in a team approach, working with other departments and outside vendors. This position requires comfort managing change with excellent problem-solving skills, time management, and prioritization of tasks on a daily basis. Proficient verbal and written communication, a positive attitude, excellent customer service skills, and the ability to communicate diplomatically across integrated teams are expected. Good interpersonal skills and proficiency with software such as word processing, spreadsheets, databases, and presentation software are required.

Requirements

• Bachelor's Degree required.
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
• One year of relevant experience in application support, hardware or interface preferred.
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Nice To Haves

• Experience working in Epic highly preferred.
• Area of focus in Information Technology, Healthcare, Business, or related field preferred.
• Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.
• When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful.
• When applicable, possess knowledge in state and federal laws, rules and regulations.

Responsibilities

• Performs routine healthcare information system and application support.
• Utilizes analytical skills and experiences to investigate or escalate support issues.
• Resolves incidents and services requests.
• Assists in the creation and maintenance of training documentation.
• Incorporates appropriate presentation techniques to support and/or lead training sessions.
• Researches, analyzes and makes recommendations for application workflow improvements.
• Creates and analyzes reports created using multiple reporting mechanisms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level