Applications Manager

Broward County Tax Collector • Fort Lauderdale, FL

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About The Position

The Applications Manager provides leadership and oversight for the Broward Constitutional Tax Collector’s Office technology applications and infrastructure. The position supervises the Exchange Administrator, Telephony/Call Center Administrator, Webmaster, and Server Administrator, and ensures assigned systems operate securely, efficiently, and in compliance with applicable laws, DHSMV regulations, DOR guidelines, and cybersecurity standards. The role maintains the availability of email services, telephony systems, public-facing websites, and server infrastructure while supporting tax collection and driver license systems.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Five years of progressively responsible IT experience in systems administration, application management, telephony, or web management.
• Two years in a supervisory or team lead role.
• Experience with Microsoft Exchange, enterprise telephony/call center systems, website management, and both Windows and Unix environments.

Nice To Haves

• Knowledge of property tax, business tax, motor vehicle, and driver license systems.
• Public-sector or government IT experience.
• Microsoft Certified: Exchange Server or Microsoft 365 Messaging Administrator certification.
• Security+ or another recognized cybersecurity certification.
• ITIL Foundation certification.

Responsibilities

• Supervise and coordinate the daily activities of the Exchange Administrator, Telephony/Call Center Administrator, Webmaster, and Server Administrator.
• Oversee the operation and security of Microsoft Exchange email systems, including account management, retention policies, encryption, and threat protection.
• Manage enterprise telephony and call center systems, including IVR configuration, call routing, reporting, uptime monitoring, and integration with customer service applications.
• Direct website management to ensure the Tax Collector’s Office website is secure, accurate, ADA/Section 508 compliant, and provides timely public information.
• Oversee Windows and Unix server administration, including installation, upgrades, patch management, performance monitoring, backups, and disaster recovery.
• Ensure operational readiness and compliance of application systems supporting property tax collection, business tax receipts, motor vehicle registrations, and driver license issuance.
• Implement and maintain cybersecurity practices, including access control, vulnerability scanning, incident response, and alignment with NIST and CIS frameworks.
• Conduct or coordinate periodic security audits, penetration testing, and risk assessments for managed systems.
• Collaborate with state agencies, including DHSMV and DOR, and third-party vendors to maintain and enhance system functionality, security, and compliance.
• Develop and enforce policies, procedures, and documentation for supported systems and applications.
• Prepare operational and performance reports for IT leadership and executive management.
• Respond to escalated technical issues and lead resolution efforts for critical incidents.

Benefits

• Competitive pay.
• Robust benefits package including Florida Retirement System (FRS) participation, medical, dental, and vision insurance, life insurance, and legal services.
• Generous paid time off, including 14 paid holidays.
• Professional training and opportunities for career advancement.
• Opportunity to serve the community while building a stable career in public service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager