Onsite Applications Engineer
About The Position
The Applications Engineer provides real-time technical support to customers in the oil and chemical industries, covering the design, manufacture, installation, and operation of pumps and mechanical seals. The role recommends repairs, upgrades, and replacement equipment and troubleshoots problems at nearby customer facilities and at Flowserve’s Quick Response Repair Center in Detroit, Michigan. The engineer serves as a primary technical contact for customers and coordinates with Flowserve sales engineers, reliability engineers, customer service, and manufacturing. The role also supports equipment performance analysis, mechanical seal standardization, customer specifications, installation procedures, training, and the maintenance of customer equipment and engineering records.
Requirements
- Bachelor of Science in Mechanical Engineering or an equivalent technical degree.
- Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps.
- Strong customer focus and ability to project a positive corporate image.
- Ability to work as a team player, solve problems, and work constructively with customers and coworkers.
- Good organizational skills, including the ability to establish priorities and meet specific deadlines.
- Excellent verbal and written communication skills.
- Computer literacy and proficiency.
- Ability to travel locally using a personal vehicle and to take some overnight trips.
- Ability to perform some physical activity, including walking large customer sites and ascending and descending ladders and staircases in multi-story facilities.
- May need to meet certain medical and physical requirements to perform duties at customer operating facilities.
- Must obtain and maintain credentials for access to customer sites, including applicable Transportation Worker Identification Card (TWIC), background check, drug screen, driver’s license, and safety training requirements.
Nice To Haves
- In-plant operations experience is highly desired.
Responsibilities
- Communicate customer needs to Flowserve and serve as the customers’ primary source of information on the design, application, installation, operation, and maintenance of centrifugal and liquid ring vacuum pumps and mechanical seals.
- Act as a liaison between customers and Flowserve sales engineers, reliability engineers, customer service, and manufacturing.
- Troubleshoot technical problems at customer sites and at the Flowserve Quick Response Repair Center.
- Complete hands-on and analytical projects, including failure analysis reports and product performance reports.
- Evaluate reports and data to support recommendations for equipment improvement, replacement, or repair.
- Present clear verbal and written technical explanations to customers, tailoring the content and style to the audience.
- Implement and administer the mechanical seal standardization and customer specification process.
- Help organize and ensure monthly “Bad Actor” meetings to maintain visibility on equipment performance.
- Provide technical guidance on successful product installation and operation, ensuring standardized installation procedures are followed.
- Maintain data on customers’ equipment and parts inventories and take appropriate action regarding inventory reduction and consolidation.
- Maintain data in engineering systems, process engineering change notices, submit corrective action reports, and maintain current, accurate, organized files.
- Help conduct technical training for customers as needed.
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What This Job Offers
Job Type
Full-time
