Applications Engineer II

ZEISS Group•Wixom, MI

4d•Hybrid

About The Position

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.

Requirements

Bachelor’s degree in Computer Science, Physics, Mechanical Engineering, or a related technical field is required.
2 - 5 years of experience
Strong ability to interpret engineering drawings for dimensional control requirements.
Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
Requires a valid Driver's License.

Nice To Haves

IT Experience with: Server Administration, Networking, Cloud Computing, Data Analysis and Reporting, SQL/Database Management, System Integration
Experience with Statistical Process Control (SPC) and Quality Data
Understanding of Manufacturing and Metrology Processes

Responsibilities

Deliver comprehensive training on ZEISS Industrial Metrology systems, including standard in-house training sessions, on-site training programs, and customized, client-specific training courses.
Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including addressing customer inquiries related to software and applications.
Rapidly assess and prioritize customer issues based on urgency and impact.
Support internal ZEISS teams with software and application expertise.
Assist with software and system testing to support product development.
Document and report software performance issues accurately.
Deliver after-sales technical support to ensure successful system implementation.
Provide foundational support for IT-related issues, including Windows operating systems, networking and connectivity, and database management.
Support project-related activities by responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.
Prepare and maintain project data.
Implement quoted application solutions through remote, classroom, or on-site delivery.