Applications Engineer II

Generac•Waukesha, WI

2d•Onsite

About The Position

Generac Home is hiring an Applications Engineer II, Residential Energy Solutions, to improve product quality, installation success, and the customer and dealer experience. The role combines technical support with translating field needs into actionable requirements and owning larger cross-functional technical projects for residential energy systems. It works across Engineering, Product Management, Service, Warranty, Quality, and Sales, and is onsite at one of the company’s Waukesha, Wisconsin; Sussex, Wisconsin; or Portland, Maine offices. The engineer investigates and coordinates technical escalations, gathers and documents field needs, and leads projects through implementation, validation, and closure. The role also supports regulatory compliance and installation planning, develops technical guidance and tools, and reviews training and technical content before publication.

Requirements

Associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline, or equivalent demonstrated technical experience.
At least 3 years of hands-on experience supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial generators and power systems, including motors and controls.
Experience reviewing electrical drawings, one-line diagrams, site plans, and installation documentation.
Valid driver’s license and ability to travel intermittently up to 10–20% within North America.
Ability to interpret assembly and wiring diagrams and flowcharts.
Working knowledge of electronic and power circuits.
Familiarity with the NEC, building codes, and related construction standards.
Familiarity with UL and IEEE standards related to solar inverters.
Ability to use general-purpose and specialized equipment, including oscilloscopes and meters.
Problem-solving skills in uncertain situations.
Proficiency with MS Office Suite.
Strong time management and organizational skills.

Nice To Haves

Bachelor’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline.
At least 7 years of experience supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.
Experience with home standby generators, automatic transfer switches (ATS), load management systems, generator controls, energy storage systems, solar and energy storage inverters, and related electrical infrastructure.
Experience or familiarity with CAN bus, Modbus, TCP/IP, RS485, RS232, and similar equipment or system communication protocols; ability to diagnose electrical, mechanical, communications, and controls issues in generator systems.
Experience coordinating cross-functional technical projects, documenting requirements, and translating field needs into product or process improvements.
Experience supporting field investigations, product validations, new product introductions, and continuous improvement.
Generator manufacturer training or certifications (Generac, Cummins, Kohler, Briggs & Stratton, CAT, or similar), or industry licensure or credentials such as Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalent.

Responsibilities

Investigate escalations from Applications Engineering, Field Applications Engineering, and Technical Support; track issues in Jira, coordinate resolution, and document outcomes.
Gather input from field teams, customers, and dealers, and translate their needs into documented requirements and actionable work for Engineering and Product Management.
Lead larger technical projects from scope and requirements through implementation, validation, and closure, coordinating priorities, milestones, and stakeholders.
Research regulatory requirements and review design and construction plans to support compliant installations and product adoption.
Develop scalable support tools and technical guidance for sales and field teams.
Provide subject matter expertise and review training materials, manuals, and technical content before publication.