Applications Engineer I - Early Career

Seagate Technology•Shakopee, MN

2d•$66,000 - $77,000•Onsite

About The Position

We are the Customer Success team that ensures successful new product and technology transitions with our customer teams. You will have the opportunity to work with the latest storage technologies while interfacing with a wide array of internal teams. This role involves driving all technical aspects of customer qualification engagements, replicating, analyzing, and developing solutions in concert with internal engineering teams to address customer issues. You will also run tests in customer environments to validate drive/system compatibility, assist in post-qualification customer technical issues, and create and present technical information to internal teams. Additionally, you will work with the customer account team to solidify feedback into future product requirements and coordinate activities of other organizations to ensure customer deliverables meet customer expectations. A key aspect of this role is the demonstrated ability to leverage AI tools to improve productivity, quality, and decision-making in daily work, using AI as a thought partner and applying judgment, validation, and domain expertise to AI-generated outputs. There is also a willingness to experiment with and adopt new AI-enabled workflows aligned with business goals.

Requirements

Demonstrated ability to work across multiple organizations to achieve deadlines and customer satisfaction
High level of personal follow through on commitments
Ability to work flexible hours to support our worldwide customers, factories, and design centers
Demonstrated effective written and oral communication skills that develop trust between Seagate and its customers
Demonstrated passion for continuous improvement
Demonstrated experience testing and resolving concurrent, complex highly technical issues
Project management and tracking experience

Nice To Haves

Engineering design experience
Experience dealing with external customer or supplier
Programming experience
Experience with SATA, SAS, and NVMe interfaces and bus analyzers
Storage system level experience
Knowledge of quality systems and methodologies
Bachelor’s degree in an engineering, data science/analytics, or related discipline or equivalent experience

Responsibilities

Drive all technical aspects of our customer qualification engagements
Replicate, analyze, and develop solutions in concert with internal engineering teams to address customer issues
Run tests in customer environment to validate drive/system compatibility
Assist in post-qualification customer technical issues
Create and present technical information to internal teams
Work with customer account team to solidify feedback into future product requirements
Coordinate activities of other organizations to ensure customer deliverables meet the customer expectations
Leverage AI tools to improve productivity, quality, and decision-making in daily work (e.g., analysis, documentation, communication, prioritization)
Use AI as a thought partner, not just an automation tool—apply judgment, validation, and domain expertise to AI-generated outputs
Experiment with and adopt new AI-enabled workflows aligned with business goals