Applications Analyst - Information Systems - FT Days
About The Position
The Applications Analyst works with frontline leaders, system users, and Information Systems staff to identify departmental needs and develop cost-effective, efficient software solutions. The role supports effective use of applications through process reengineering and standard functionality, and coordinates planning, testing, and implementation of application enhancements. It also helps users incorporate changes into workflows and procedure manuals, including the transition of changes from TEST to LIVE, in close collaboration with the Director of I.S. The analyst evaluates report-writing and programming requests, develops ad-hoc reporting and graphical information views where possible, and uses scripting tools and data queries to improve end-user productivity and support information needs. The role applies quality assurance practices to data mining and analysis, works with users to validate data integrity and accuracy, coordinates with network support staff on network requirements for data access and consistency, and collaborates with the database administrator to protect data assets. The position also troubleshoots application and hardware/software issues, including issues involving database, operating system, and network dependencies.
Requirements
- A degree in Computer Science, Healthcare, or a business-related field; extensive job experience may be considered as an alternative.
- Excellent process analysis skills.
- Excellent written and verbal communication skills.
- Excellent organizational ability.
- Strong problem-solving and software application troubleshooting aptitude, including recognizing database, operating system, and network dependencies.
- Ability to work in a team environment where coaching and performance evaluation are provided by all team members.
- Strong customer support skills.
- Ability to triage application issues affected by database, operating system, or network dependencies.
- Experience conducting user interviews for requirements gathering.
- Knowledge of database-specific facilities and internal structure.
- Ability to concentrate on logical problem solving amid distractions.
- Ability to perform extended periods of keyboarding.
- Ability to lift terminals and computers, kneel below desks, and quickly move to remote locations within the facilities.
- Ability to troubleshoot and resolve user needs through the Help desk.
Nice To Haves
- Healthcare informatics support experience.
- Experience with MS Access queries or SQL queries.
- Basic understanding of database design and schema.
- Basic understanding of various operating systems.
- Basic understanding of network design and management.
- Understanding of efficiency improvements using software scripts.
Responsibilities
- Work with frontline leaders, system users, and Information Systems staff to determine departmental needs.
- Collaborate with Information Systems team members to develop cost-effective, efficient solutions focused on the departments involved.
- Coordinate and facilitate effective use of software applications through process reengineering and standard application functionality.
- Contact vendors and other healthcare facilities to support the evolution of software products.
- Coordinate planning, testing, and implementation of periodic software application and module enhancements.
- Help end users incorporate application changes into their workflows and procedure manuals, including the transition from TEST to LIVE.
- Evaluate report-writing requests and find ways to provide ad-hoc reporting functionality at users’ desktops.
- Provide graphical views for information analysis when possible.
- Evaluate programming requests and collaborate with Information Systems team members on solutions.
- Use scripting tools to improve end-user productivity, efficiency, and accuracy.
- Work with programming staff to devise, develop, and deploy data queries in response to end-user needs.
- Apply quality assurance best practices to data mining and analysis services across the organization.
- Work with users to test and validate data integrity and accuracy.
- Work with network support staff to determine network components needed for data access, consistency, and integrity.
- Collaborate with the database administrator to protect data assets and ensure their integrity.
- Troubleshoot and resolve user issues scheduled through the Help desk.
- Perform other duties as assigned.
