Applications Analyst - Information Systems - FT Days
About The Position
The Applications Analyst works with frontline leaders, system users, and Information Systems staff to determine departmental needs and develop cost-effective, efficient software solutions. The role supports creative and effective use of applications through process reengineering and standard functionality, and engages vendors and other healthcare facilities to support the evolution of software products. The analyst coordinates planning, testing, and implementation of application enhancements and modules, helps users incorporate changes into workflows and procedure manuals, and works closely with the Director of I.S. through the transition from TEST to LIVE. The position evaluates reporting and programming requests, supports ad hoc reporting and graphical analysis, uses scripts to improve end-user productivity, and works with programming staff to develop data queries. It also applies quality assurance practices to data mining and analysis, validates data integrity with users, coordinates network requirements with network support staff, and collaborates with the database administrator to protect organizational data assets. The role includes scheduled Help desk troubleshooting and resolving user needs, including issues involving software, hardware, databases, operating systems, and networks. It requires concentration on logical problem-solving amid distractions, extended keyboarding, strong communication, and the ability to move to remote locations within facilities and lift or reposition computer equipment.
Requirements
- A degree in Computer Science, Healthcare, or a business-related field; extensive job experience may be considered as an alternative.
- Excellent process analysis skills.
- Excellent written and verbal communication skills.
- Excellent organizational ability.
- Strong problem-solving and software application troubleshooting aptitude, including recognition of database, operating system, and network dependencies.
- Ability to work in a team environment where coaching and performance evaluation are provided by all team members.
- Strong customer support skills.
- Ability to triage application issues affected by database, operating system, or network dependencies.
- Experience conducting user interviews for requirements gathering.
- Knowledge of database-specific facilities and internal structure.
Nice To Haves
- Healthcare informatics support.
- Experience with MS Access queries or SQL queries.
- Basic understanding of database design and schema.
- Basic understanding of various operating systems.
- Basic understanding of network design and management.
- Understanding of efficiency improvements using software scripts.
Responsibilities
- Work with frontline leaders, system users, and Information Systems staff to determine department needs.
- Collaborate with Information Systems team members to develop cost-effective, efficient solutions focused on the departments involved.
- Coordinate and facilitate effective use of software applications through process reengineering and standard application functionality.
- Contact vendors and other healthcare facilities to support the evolution of software products.
- Coordinate planning, testing, and implementation of periodic application and module enhancements.
- Help end users incorporate application changes into their workflows and procedure manuals, working closely with the Director of I.S. through the move from TEST to LIVE.
- Evaluate report-writing requests and identify innovative ways to provide ad hoc reporting at users’ desktops, including graphical views when possible.
- Evaluate programming requests and work with Information Systems team members to develop suitable solutions.
- Use scripting tools to improve end-user productivity, efficiency, and accuracy.
- Work with programming staff to devise, develop, and deploy data queries in response to end-user needs.
- Apply quality assurance best practices to organizational data mining and analysis services, and work with users to test and validate data integrity and accuracy.
- Work with network support staff to determine network components needed for data access, consistency, and integrity.
- Collaborate with the database administrator to protect and maintain the integrity of data assets.
- Troubleshoot and resolve user needs through the Help desk, including issues involving application, database, operating system, network, or hardware dependencies.
- Perform other duties as assigned.
