Applications Analyst III 4|sight
About The Position
Jack Henry & Associates’ 4|sight Check Imaging Solutions business unit is hiring an advanced-level Applications Analyst for its Complementary Solutions brand. This customer-facing role installs and supports the 4|sight application for banks and item processing centers. The analyst trains customers to create and process electronic X9 files and handle check image returns within the Check 21 application. The work environment is based on Microsoft Windows OS, including SQL, Windows Server, and Windows 10. The role is remote, with candidates required to live within approximately 70 miles of one of the listed office locations. The position includes travel to customer sites for installation services, potentially involving weekend travel and work during engagements that typically last two weeks. The implementation team has 19 members: 14 Applications Analysts, three Implementation Coordinators, one Supervisor, and one Manager. Career progression opportunities may include other 4|sight teams, project management or coordination, and other imaging teams.
Requirements
- At least 4 years of experience working in a bank and/or credit union.
- At least 1 year of item processing experience.
- Ability to travel up to 25% to customer locations for installation services; travel may involve weekends, and work may extend through a weekend, typically during two-week engagements.
- Excellent written and verbal communication skills.
Nice To Haves
- Bachelor’s degree.
- SQL school and/or work experience.
- Microsoft Windows OS experience.
Responsibilities
- Provide remote or on-site software installation services and ensure applications are installed and fully functional.
- Analyze customers’ existing products before installation and consult with them to map their current systems to the Jack Henry product.
- Consult with customers to define parameters within the software application.
- Train customers on application use and feature functionality.
- Communicate customers’ needs and expectations to appropriate personnel.
- Notify appropriate personnel of application issues.
- Interact with the Project Manager on various issues.
- May assist customers in validating accurate data conversion.
- May analyze transaction processing.
- Mentor and provide training to employees.
- May perform other job duties as assigned.
Benefits
- Comprehensive benefits designed to support physical, mental, and financial health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
