Applications Analyst I
About The Position
This role provides first-level support for various business applications including clinical, HR, finance, operations, and resident systems. The Applications Analyst will troubleshoot issues, resolve service requests, and escalate complex problems when necessary. Responsibilities also include supporting application configuration, user access, system documentation, and monitoring system performance and data accuracy. The position involves assisting with upgrades, patches, enhancements, and testing, including User Acceptance Testing (UAT). Maintaining project and training documentation, supporting implementation timelines, and delivering responsive user support are key aspects of the role. The analyst will also help create training materials and Standard Operating Procedures (SOPs) and collaborate with IT teams, vendors, and stakeholders to enhance system performance and workflows.
Requirements
- Associate’s or Bachelor’s degree in IT, Business, Healthcare Informatics, or related field (or equivalent experience)
- 1–3 years of application support, help desk, or business systems experience preferred
- Exposure to enterprise systems (EHR, HRIS, finance, CRM, etc.) is a plus
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication abilities
- Detail-oriented with strong organizational skills
- Ability to manage multiple priorities and follow documented processes
- Eagerness to learn application systems, workflows, and best practices
Responsibilities
- Provide first-level support for business applications (clinical, HR, finance, operations, resident systems)
- Troubleshoot issues, resolve service requests, and escalate complex problems as needed
- Support application configuration, user access, and system documentation
- Monitor system performance, data accuracy, and report issues
- Assist with upgrades, patches, enhancements, and testing (including UAT)
- Maintain project and training documentation; support implementation timelines
- Deliver responsive user support and help create training materials and SOPs
- Collaborate with IT teams, vendors, and stakeholders to improve system performance and workflows
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
