Applications Analyst

Kyndryl•Regina, SK

1d•CA$2,779 - CA$3,643•Hybrid

About The Position

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Position: Applications Analyst (Mainframe Application Developer) Bi-Weekly Salary: $2,779.02 - $3,643.08 Division: Application & Consulting Services Manager: Troy Kelln Location: Regina, SK We are seeking a talented and experienced Applications Analyst (Mainframe Application Developer) to join our Application Services team. This role will be based in Regina, SK, but we are open to candidates from across Saskatchewan. As part of this team, you must be a skilled developer with prior experience, and will play a key role in designing, developing, testing, and implementing legacy software applications that meet customer needs and keep our customers’ business running smoothly.

Requirements

University Degree, or diploma from a two year program in Computer Science/Data processing, or an equivalent combination of education, experience and training, plus 5-7 years knowledge of systems concepts.
Good knowledge of computer fundamentals including computer environments and operating systems; compile and execution functions; data structures, formats and storage media; and program languages.
Demonstrated knowledge of applications software engineering methodology.
Good knowledge of structured analysis, design and programming techniques and demonstrated ability to follow structured design and analyst disciplines.
Good organizational skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
Good analytical and problem solving skills.
Good oral and written communication skills.
Ability and initiative to learn and use new techniques, products and systems.
Ability to work productively and demonstrate leadership in a team environment.
Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
Skills and abilities acceptable to the client.

Nice To Haves

5-7 years of experience with legacy mainframe systems and coding languages: Natural/Adabas, Cobol, DB/2, IMS TSO, CICS, JCL
Application Software Development Lifecycle
2nd Level Support of Business Software Applications
Demonstrated in-depth knowledge of applications software tools and techniques, structured analysis, design, and programming techniques
Very good organizational and project management skills with a demonstrated ability to set and achieve more than one concurrent objective reliably, meeting deadlines
Understanding of ITIL concepts
Demonstrated capacity for increasing responsibility and accountability

Responsibilities

Design, develop, test and maintain mainframe applications to support customer requirements, business needs and program specifications, in a deadline intensive production environment
Estimate the time required to design, develop, test, and implement fixes, enhancements or project work.
Implement changes into production environments with utmost care, ensuring that no Priority 1 incidents occur as a result. This involves meticulous planning, thorough testing, and comprehensive understanding of the impact of your changes.
Analyze customer issues/customer requirements and provide timely resolutions in the form of application code fixes or enhancements
Manage ticket queue efficiently, adhering to SLAs for responding to incidents and resolving incident tickets, ensuring appropriate ticket prioritization.
Plan and schedule projects, managing work with concern for related activities and deadlines.
Monitor, analyze, and resolve problems related to application support and escalate support issues in a timely and efficient manner
Create, develop and execute unit, system and functional tests
Manage multiple conflicting priorities with minimal supervision, ensuring that customer priorities and urgent issues are addressed promptly and deadlines are met.
Independently handle complex tasks and make informed decisions.
Adopt a proactive approach to problem-solving, anticipating potential issues and addressing them efficiently.
Provide 24/7 on-call / standby support on a rotating basis within one (1) year of assuming the position.
Must be willing to work outside of business hours, as required.
Understand and follow ITIL v4.0 processes and procedures.
Interact with customers to understand their issues and requirements, translating complex technical problems into non-technical language for clear communication.
Maintain and enhance business relationships with customers by responding to their needs with required changes or improvements in processes and/or applications
Write effective emails to customers, ensuring that technical details are communicated in an accessible and understandable manner.
Align prioritization of issues with customer priorities
Create, update and maintain documentation, including ServiceNow tickets, for all projects, processes, products, solutions, incidents, and enhancements utilizing team established templates, processes, and procedures
Demonstrate excellent communication skills, both written and verbal, to effectively and professionally convey information to customers and team members.
Provide prompt and courteous service to all ISM customers
Provide timely completion and resolution of problems
Willingness to learn new techniques, technologies, methodologies, products and systems and focus on improvement and growth
Demonstrate strong research, analytical and problem-solving skills
Assign work to junior team members and coordinate efforts and provide technical guidance to others
Collaborate with a friendly and supportive team and contribute to a positive team environment.
Participate in daily group team chats to ensure alignment and address any issues collaboratively.
Demonstrate technical logic and problem-solving skills to figure out medium complexity issues independently.
Effectively communicate technical concepts to a non-technical audience, ensuring clarity and understanding.
Other duties as required or assigned.

Benefits

flexible, supportive environment where your well-being is prioritized and your potential can thrive
hybrid-friendly culture that supports your well-being and empowers you to grow
Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health
impactful work that powers the systems our customers rely on every day
meaningful projects that sharpen your skills and fuel your growth
powerful tools to chart your career path
personalized development goals aligned with your ambitions
continuous feedback to keep you inspired and on track
develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.
culture that values empathy, restless learning, and a devotion to shared success.