Applications Analyst 2 - Ancillary Applications

University of Washington•Seattle, WA

1d•$97,020 - $118,584•Onsite

About The Position

UW MEDICINE IT SERVICES has an outstanding job opportunity for an Applications Analyst 2 – Ancillary Applications. This position is located at UW Medical Center Northwest (1550 N 115th ST, Seattle, WA 98133) and is a 100% FTE – 40 hours per week, Day Shift position. The core hours for UW MEDICINE ITS SERVICES are 08:00 – 17:00 (PST), Monday-Friday. Required participation in the team on-call schedule. UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine, which is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

Requirements

Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience.
Ancillary Applications experience is required.
2+ years’ experience must include the following:
1+ years providing EHR systems application maintenance/support.
Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service.
1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).

Nice To Haves

Preference will be given to analysts with two or more years of ancillary application experience.

Responsibilities

Perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction.
Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
Provide proactive status updates to management, customers, and stakeholders.
Meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed.
Develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements.
Prioritize tasks with guidance from designated lead, supervisor, or project manager.
Track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates.
Test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing.
Evaluate and implement management requests for information to generate reporting requirements.
Support training and education program as per training system services level agreement.