Applications Administrator

CU1 Careers•Anchorage, AK

21h•Hybrid

About The Position

The Applications Administrator administers, maintains, and supports assigned applications within a business unit portfolio, to include all technical processes and integrations related to those applications. This position will often coordinate with vendors and other technical resources. Responsibilities include providing business units with an escalation path, managing vendor support cases, and reviewing our technical implementation for compliance with our standards for risk mitigation, documentation, technical controls and access controls. This position will work with the Applications team to assess, manage and mitigate risks and security threats as they relate to the applications’ use, technical processes, and integrations. Ideal candidates lead with curiosity, are accountable, detail-oriented, and committed to doing what's right while supporting both internal teams and the members we serve. This position is based out of our Abbott Headquarters (1941 Abbott Rd.) and is open to a remote/hybrid schedule. Pay Range: $76,427/yr. - $118,979/yr.

Requirements

At least 4 years of experience in a technical, IT role.
Excellent communication and interpersonal skills are required.
Excellent technical, analytical and problem-solving skills while exercising good judgment.
Proven technical experience in delivering on technical implementations.
Ability to work effectively in a fast-paced, dynamic environment.
Applicants must be legally authorized to work in the United States without restriction.

Nice To Haves

Associate’s or Bachelor’s degree in information systems, Business Technology, or a related field (or equivalent experience).
2-4 years of experience supporting or administering enterprise applications.
Familiarity with application administration, security permissions, and system configuration concepts.
Strong communication, documentation, and problem-solving skills.
Ability to work independently while coordinating effectively with team members and stakeholders.
Understanding of financial institution business practices that are driven by applications.

Responsibilities

Work with a team of IT professionals to deliver technical solutions and ensure the department’s success.
Assist the Applications Manager tracking KPIs and develop a team culture of continual growth and maturity.
Build and maintain positive working relations while collaborating with technical resources and vendors to understand and identify opportunities to leverage application functionality.
Serve as the secondary technical support escalation and maintain technical proficiency for all assigned applications.
Be the primary administrator for applications in the business unit portfolio, performing configuration changes as outlined in technical requirements, and assisting with user maintenance.
Leverage our workflow capabilities and tools in the administration of our applications, taking advantage of opportunities to streamline and automate our processes.
Adhere to our standards for change management, version management and risk controls necessary to support solutions and mitigate risk.
Aid in the creation and review of technical specifications and perform quality control testing with all implementations, configuration changes and upgrades of our applications.
Create and maintain documentation needed for the administration and support of our applications and their integrations, ensuring thoroughness, accuracy, and adherence to our standards for documentation.
Become a subject matter expert for assigned applications by offering technical expertise, knowledge, options and recommendations to meet business requirements, solve complex technical issues, provide escalated support and resolve unplanned application outages.
Stay up-to-date with best practices as they relate to our applications, their integrations and how we use them.
If placed on the Core Applications team, assist with supporting internally developed solutions using our core’s proprietary development capabilities.
Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1’s mission statement and core values.
Meets the current standards as established for the department or branch in the completion of all assigned duties.
Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy of compliance with the Office of Foreign Assets Control (OFAC) laws and regulations.
Perform other duties as assigned.