Engineering Applications Administrator

SOLV Energy•San Diego, CA

1d•Hybrid

About The Position

The Applications Administrator reports to the Business Applications Manager to assist in the management of our proprietary software. Duties include providing exceptional technical support and user administration for our industry leading in-house platforms. Promote technology awareness, adoption, and effective use, while continuously providing feedback on business process and application improvements. The position is team oriented and responsible for the coordination and completion of the assigned projects. This role is hybrid, with regular in-office presence in San Diego, CA. Specific location details and expectations will be discussed during the interview process.

Requirements

2+ years of Application / System Administration experience within an IT or related organization preferred.
2 years of Construction or related PV solar industry experience required.
Experience troubleshooting iOS and/or Android mobile devices preferred.
Experience working with different operating systems including Windows and Mac OS.
Ability to read and understand project documentation including but not limited to; contract scopes of work, construction drawings and schematics including electrical and mechanical, equipment data sheets.
Effective problem-solving ability and strong analytical skills.
Ability to identify underlying or hidden problems; looks beyond the obvious to the essence of issues and / or tasks.
Customer escalation and conflict resolution skills desirable.
Ability to multi-task between complex projects and operational requests.
Ability to thrive and collaborate in a fast-paced multi-disciplinary work environment.
Excellent verbal and written communication skills.
Experience with writing technical solution articles, user documentation and training material.
Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint.
Experience with application back-end technical configuration.
Knowledge of relational database theory.
General knowledge of database schemas.
Practiced in Software Quality Assurance & bug reporting.
Experience using task management tools including but not limited to; MS Teams, Smartsheet, or others.
Applicants must be legally authorized to work in the U.S. without requiring employer sponsorship now or in the future.

Responsibilities

Lead the setup, onboarding, and QA of PV solar site builds within our proprietary software in collaboration with engineering, jobsite project teams and 3rd party vendors.
Responsible for administering and maintaining user access and removal requests, manage permissions based on user roles and responsibilities.
Collaborate with the development team to QA test all new iPad & mobile application builds before deployment through MDM, this requires detail-orientation.
Provide technical support through voice, email, ticketing systems, teams, or other methods of communication.
Support end users with troubleshooting and recreating user errors, and tracking issues in a ticketing system.
Lead troubleshooting and root cause analysis for mobile device errors and app crashes and resolve independently.
If escalation is needed collaborate with the development team providing documentation of issues through photos or video for developer assessment.
Assist with the development and maintenance of application knowledgebases, FAQ’s and documentation.
Provide demonstrations or tutorials as required.
Assist project teams and management with data extraction and report generation.
Participate in platform improvement and development scoping exercises as a subject matter expert with an emphasis on providing voice of customer user feedback.
Effectively communicate and demonstrate the new features or enhancements of applications to users of the platform through bi-weekly calls or preferred method of contact.
Deliver communications to all jobsites and field technicians to coordinate system updates, patches, and potential outages.
Run redesigns or fixes in off peak user hours as to not interfere with daily operations.
Assist in the training of new jobsite teams and field technicians on use of our SOLV Energy applications.
Support the talent development team with the creation, administration, and delivery of job role specific application training.
Coordinate with IT and Software Development teams for fixes and enhancements to SOLV Energy applications & other interconnected systems.
Assist in the tracking and asset management of all iPads, TVs, and other hardware related to business applications. This includes applying protective screens or casings as needed.
Facilitate ordering additional application specific iPads, charging boxes and accessories as needed.
Executes quality control practices and procedures for all applications and platforms.
Complete other responsibilities as assigned.