Applications Administrator I

Arizona Financial Credit Union•Phoenix, AZ

2d•Hybrid

About The Position

The position is responsible for effectively administering multiple on premise or SaaS enterprise applications including application updates, security vulnerability resolution, parameter changes, connectivity, and business process creation. This role involves working routine end-user requests, identifying and initiating process improvements, documenting potential problems and resolutions, and collaborating with vendors on troubleshooting. The administrator will also make changes using the change control process, participate in Information Technology initiatives, communicate application issues accurately and timely, and monitor daily automated processes. Additionally, the role requires adherence to an on-call rotation schedule and initiating application updates with thorough research, mapping, planning, testing, documentation, and coordination.

Requirements

Bachelor’s degree or technical school diploma, or two years’ application administration experience on enterprise applications or systems using automated processing tools or a combination of education and experience.
Proficiency in PC software applications in a Windows environment including MS suites.
Structured Query Language (SQL) or other database tools.
Good understanding of information systems structures, processes, and protocols to provide sound organizational support.
Ability to type 30 words per minute.
Ability to read, write and speak in English.
Ability to read, analyze and interpret technical procedures, program specifications, financial reports, legal documents and government regulations.
Ability to write business correspondence, reports and procedure manuals.
Ability to speak effectively presenting information to groups of membership and management.
Ability to communicate verbally in person, virtually, and on the telephone.
Ability to define problems, collect data, establish facts, draw valid conclusions and make appropriate recommendations for resolution.
Ability to apply mathematical concepts to determine and test reliability and validity.

Nice To Haves

Core financial platform experience.

Responsibilities

Effectively administers multiple on premise or SaaS enterprise applications including application updates, security vulnerability resolution, parameter changes, connectivity, and business process creation.
Responsible for working routine end-user requests through phone, email, MS teams, or service desk tickets.
Proactively identifies and initiates process improvements, documents potential problems and resolutions.
Routinely works with vendors on troubleshooting reported issues and escalates to senior level staff as appropriate.
Makes changes using our change control process.
Participates in Information Technology initiatives.
Communicates application issues to internal staff accurately and timely.
Monitors daily automated processes for accurate and timely processing and troubleshoots error notifications.
Adheres to on-call rotation schedule.
Initiates application updates with research, mapping, planning, testing, documentation, and coordination.