Application System Specialist - Workday Recruiting & Reporting

UMass Memorial Health • Worcester, MA

28d • $79,165 - $142,480

About The Position

The Application System Specialist serves as a subject matter expert for Workday Recruiting and Reporting, delivering application configuration, support, requirements analysis, and solution design aligned with business needs. This role leads projects and optimization efforts end-to-end, including effort estimation, workstream management, and cross-functional collaboration, while operating with minimal oversight. The Specialist acts as a trusted advisor and mentor, supports team development, and provides leadership coverage as needed by leading meetings, managing urgent issues, and ensuring effective follow-through. The role drives continuous improvement and innovation through ongoing learning, certifications, vendor partnership, and collaboration with stakeholders to align system capabilities and product roadmaps with organizational goals.

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Epic/Workday/Application certification(s); if additional certifications required for a specific role/team, ability to achieve, as required by department.
• Lean Green Belt certification or ability to achieve, as required by department.
• 7 years experience with enterprise platforms (EHRs/ITSM/ERPs).
• Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused even in challenging situations.
• Able to act independently with minimal oversight.
• Able to advise less experienced team members.
• Able to effectively communicate to staff at all levels of the organization.

Nice To Haves

• Project Management certification (PMP/CAPM).
• Healthcare experience.

Responsibilities

• Critical Incident Management: Serves as a key member of the team, taking on challenging projects and critical incidents. Provides expert guidance during high-impact situations.
• Knowledge Sharing: Embraces unknown issues as learning opportunities and proactively shares discovered knowledge with the team. Engages with vendors and systems, even with limited prior experience, to expand understanding and solve complex problems.
• Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• Actively participates in professional development programs defined by department.
• Project Leadership: Regularly leads projects with appropriate input. Takes responsibility for project outcomes and manages tasks effectively.
• Project Estimation: Assists in estimating the hours required for upcoming projects to facilitate accurate planning and resource allocation.
• Recommends and implements workflow modifications. Collaborates with key vendors to discuss and apply standard solutions.
• Leverages knowledge of user experience design principles during system workflow reviews and/or optimization initiatives.
• Applies lean belt methodology, which focuses on improving efficiency and reducing waste in processes.
• Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.
• Acts as the primary advisor to other team members, department colleagues, and organizational staff. Seeks out and offers support to new staff members and helps them integrate into the team.
• Constantly innovates and assists others in achieving their ideas.
• Covers managerial responsibilities in leader’s absence, including handling urgent issues and maintaining team operations.
• Proactively identifies barriers to completing work and escalates issues with proposed solutions.
• Leads meetings, develops agendas, assumes accountability for assigned follow-ups and practice closed loop communication.
• Participates as workstream lead on cross-functional projects, ensures tasks are completed within scope and project management guidelines.
• Runs optimization requests/projects, including scheduling meetings, identifying timelines, and allocating resources.
• Requests new assignments or participates in stretch goals, coverage opportunities, and additional responsibilities, such as leading new initiatives, completing market analysis or participating in kaizen efforts.
• Drives projects from conception to completion with minimal oversight and establishes strong working relationships with operational staff as a subject matter expert.
• Works with vendors to establish short-term product roadmaps. Reviews roadmaps with department manager and key stakeholders.
• Investigates and resolves application and system configuration. Develops and implements appropriate system fixes based on thorough analysis.
• Works closely with third-party vendors to ensure proper installation and configuration of vendor software. Troubleshoots issues related to server configurations, system services, and interface jobs to drive effective issue resolution.
• Leverages high adaptability to accomplish dynamic responsibilities and evolving project requirements. Must be able to work off hours as needed and participate in an on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level