Application Support | BRO

Yempo Solutions

33d•Hybrid

About The Position

We have an exciting midshift opportunity available for an Application Support. Work from home or the office – you choose! When you join Yempo, you’ll receive the following fantastic benefits: Highly competitive salary – paid weekly! HMO enrollment on commencement Additional HMO dependents added each year of service 20 vacation days per year; 7 sick days Annual performance bonuses and incentives Annual salary reviews and increases Free cooked rice, snacks and hot drinks Company polo shirts provided Fantastic, bright and cheerful open-plan work environment Prestigious clients and highly professional and friendly co-workers

Requirements

CRM experience, ideally HubSpot.
Workflow automation, saved searches, or basic scripting.
Familiarity with SQL or data analysis.
Understanding of manufacturing, logistics, or order-to-cash processes.
Exposure to IoT devices or connected hardware.
Experience in a manufacturing or technical product environment.

Responsibilities

NetSuite Administration & Support: Ensure NetSuite runs reliably and efficiently for all departments. Troubleshoot saved searches, workflows, dashboards, roles, and permissions. Maintain data accuracy and support regular data hygiene tasks. Assist with configuration changes, testing, and small enhancements. Monitor system performance and proactively identify issues.
Shopify Support: Manage and support Shopify operations including product listings, pricing, inventory sync, and order flow into NetSuite. Troubleshoot checkout issues, customer account problems, and app integrations. Ensure Shopify data remains consistent with NetSuite through Celigo.
Celigo Integration Management: Own the NetSuite ↔ Shopify integration via Celigo. Monitor integration flows daily to ensure accurate syncing of orders, inventory, fulfilment, and customer data. Diagnose and resolve sync errors, mapping issues, and flow failures. Maintain documentation of integration behavior and exception handling. Escalate complex issues to Celigo support when needed.
HubSpot Support: Support sales and marketing teams with CRM issues, permissions, and workflow logic. Troubleshoot lead routing, form submissions, and sync behavior with NetSuite. Assist with dashboards, reports, and user configuration.
Documentation & Continuous Improvement: Maintain clear documentation for system processes, integrations, and troubleshooting steps. Create user-friendly guides for staff. Identify opportunities to improve workflows, automation, and data quality. Support the IT Manager with digital transformation initiatives.