Application Support-Senior

Cherokee Federal•Washington, DC

2d•$119,000 - $129,000•Hybrid

About The Position

This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution.

Requirements

10 Years of experience
Bachelor's degree
Master's degree can replace 4 years' experience
Must be a US Citizen.
This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.
Must pass pre-employment qualifications of Cherokee Federal.

Nice To Haves

MS Teams or Zoom experience is a plus

Responsibilities

Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
Conducts technical research and collaborates with technical professionals.
May write manuals and documentation at user level, technical support level, or both.
Works independently with minimal direct supervision from the Program/Project Manager.
Answers phone calls and helps customers resolve their application problems.
Understands and uses various custom applications to support customers.
Configures and arranges online meetings (MS Teams or Zoom experience is a plus).
Other administrative duties as assigned by the Division Manager.
Plays an integral part in maintaining the mission statement of providing outstanding customer service.
Learns new technologies quickly, understands and communicates requests as they relate to infrastructure.
Maintains professional, positive, and friendly customer service attitude at all times.
Demonstrates excellent communications skills; written, verbal and listening.
Performs other duties as may be assigned.