Application Support & Training - Coordinator 2

University of New Orleans•Baton Rouge, LA

2d•$55,000 - $65,000

About The Position

This position is within the Application Support and Training Operations department at LSU New Orleans. The role involves providing technical support, developing and maintaining internal documentation, and creating and delivering training materials for contract employees. The coordinator will manage the Learning Management System (LMS) content, evaluate training programs, and assess technical training needs. They will also be responsible for communicating technology use policies, assisting with workshops and conferences, preparing administrative forms for travel and training materials, researching educational resources, auditing LMS user accounts, and taking a lead role in unit matters and training new employees. The position also involves working with the unit supervisor to implement new processes.

Requirements

Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
Minimum 1 year of professional experience with technical training or content development.
Minimum 1 year of professional experience with public speaking or presentations.
Excellent analytical skills, effective organizational and time management skills.
Great attention to detail and follow up, and verbal/written communications skills.

Nice To Haves

Advanced degree.
Minimum 2 years of professional experience with technical training or content development.
Minimum 2 years of professional experience with public speaking or presentations.
Minimum 2 years of professional experience with LDH information systems or programs utilized by the department.
MOUS, ACE, MCT or other relevant industry certifications.

Responsibilities

Provide technical support by diagnosing technical problems and identifying appropriate solutions through research.
Develop and maintain internal department documentation.
Develop, produce, distribute, and update training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.
Plan, coordinate, schedule and present training classes in person and via online meetings; may include travel to locations within Louisiana.
Assist in course development of special topics as defined by state officials.
Manage the Learning Management System content, serving all of LDH.
Evaluate training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; Provides follow up support and further training.
Adhere to and communicates policies, rules, and regulations relating to technology use.
Assist in setup and support at various workshops and conferences.
Prepare required administrative forms associated with travel and material requisition for trainings.
Research educational resources for internal use.
Audit and update LMS user account information and runs ad-hoc reports as needed for LDH management.
Take lead role with pressing unit matters and work with unit supervisor to address properly.
Take lead role in training new unit employees.
Work with unit supervisor to develop and implement plans for new process implementation.
Other tasks as directed.