Training Officer 2

Arizona Department of Administration • Phoenix, AZ

12d • Hybrid

About The Position

The Department of Economic Security (DES), Division of Business Services (DBS), Office of Professional Development (OPD) is seeking an experienced and highly motivated individual to join our team as an Instructional Designer. This role combines adult learning principles, developing hands-on training, and using modern design software to build high-impact learning experiences. The work directly equips front-line caseworkers with the decision-making confidence, practical skills, and empathy needed to support Arizona families. Working for the State of Arizona provides generous tangible compensation, low-cost healthcare options, a defined-benefit pension plan, and up to 33 paid days off per year between paid holidays, sick leave accrual, and annual leave accrual for new full-time employees. With direction from the Training Supervisor, the Instructional Designer is responsible for the development of an agency-wide training curriculum for delivery to Department employees. The position designs, develops, implements, revises, and evaluates courseware that meets both training industry and Department standards and any identified performance goals or business objectives. This position collaborates with Department leadership regarding employee training, development, and accomplishments, and coordinates computer-based training as needed, including outreach or special events. This position identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and Department policy staff, and conducts interviews with subject matter experts (SMEs) on organizational requirements and performance measures. Additionally, this position assesses present and future needs to develop educational goals and objectives, initiates related curriculum, instructor guides, reports, and correspondence, and prepares audio and visual materials related to the assigned training areas. This position will work a hybrid-remote schedule with regular in-office attendance required a minimum of 2-3 times per month, and more often as needed, in any of the following cities: Phoenix, Arizona Tucson, Arizona Yuma, Arizona Flagstaff, Arizona Coolidge, Arizona. All work, including remote work, MUST be performed within the State of Arizona, unless an exception has been requested and authorized in advance. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

Requirements

• Knowledge of adult learning principles
• Knowledge of principles of employee development and training
• Knowledge of the nature of the learning process
• Knowledge of trends in employee training
• Knowledge of training strategies and methods
• Knowledge of administrative and management theory and practices
• Skilled in customer service and team building
• Skilled in planning, organizing, implementing, and coordinating training
• Skilled in evaluating and improving training materials and courses
• Skilled in group dynamics and facilitation
• Skilled in maintaining large volumes of information about complex programs
• Skilled in problem analysis, research and resolution
• Skilled in establishing and maintaining effective working relations with individuals, groups and other agency representatives
• Skilled in oral and written communication
• Skilled in using computer applications, such as Microsoft Office Suite and Google Workspace
• Ability to work independently
• Ability to monitor and adjust work plans
• Ability to learn State and Federal guidelines, policies, procedures, and rules related to Department services
• Ability to become knowledgeable in mainframe case management and related performance measures
• Must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Successfully pass background and reference checks
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
• Shall obtain and maintain a valid Level One Fingerprint Clearance Card (FPCC) that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

Nice To Haves

• Bachelor's degree or higher in an applicable subject area such as Instructional Design, Human Resources and Employee Development, Adult Education, Psychology, English or similar field.
• One year of experience developing curriculum.

Responsibilities

• Designs, develops, and revises courses for delivery in a variety of media to all Department employees.
• Uses instructional-systems design models to ensure effective training, and uses training technology to develop and deliver learning products.
• Researches Department policies and procedures, State and Federal guidelines, databases, legal requirements, services, and knowledge and skill levels needed for course development.
• Researches and drafts training materials.
• Assesses change for present and future needs to develop educational goals and objectives.
• Initiates related curriculum, instructor guides, reports, and correspondence.
• Participates in meetings, special projects and/or committees as determined by the supervisor or Department management.
• Performs routine administrative tasks in support of own work.
• Works with technical expert in assigned area of training and assists to ensure training goals are met.
• Interviews SMEs on organizational requirements and performance measures.
• Travel required depending on business needs.
• Identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and policy staff.
• Evaluates training to assess training impact.
• Communicates evaluation data to stakeholders and modifies training based on evaluation data.
• Other duties as assigned.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid annual and sick leave
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Improved work/life balance
• Higher job satisfaction
• More productive
• Defined-benefit pension plan
• Up to 33 paid days off per year between paid holidays, sick leave accrual, and annual leave accrual for new full time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level